IHG Franchise Hotel - Guest Service Assistant in Canterbury, United Kingdom
Franchise Hotel - Guest Service Assistant
Job Number FRCTBUK223
Hotel Brand: Holiday Inn Express
Europe, Middle East, Asia & Africa - United Kingdom - - Canterbury
This job posting is for a position at a Hotel owned and operated by , an independent franchisee, not by IHG or its affiliates. IHG has no involvement in the hiring or day-to-day employment policies or practices of franchisees.
By clicking the apply button, you will be applying for a position with an independently owned and operated franchise hotel, not with IHG or its affiliates, and IHG will not be your employer.
At Holiday Inn Express Canterbury we want our guests to relax and be themselves which means we need you to:
Be you by being natural, professional and personable in the way you are with people
Get ready by taking notice and using your knowledge so that you are prepared for anything
Show you care by being thoughtful in the way you welcome and connect with guests
Take action by showing initiative, taking ownership and going the extra mile
Your day to day
We are currently seeking to hire a Guest Service Assistant to join our Front Office Team. The successful candidate will be under the supervision of the Guest Service Manager and General Manager. This role covers responsibility for all activities relevant to the Front Desk such as the reception, check in/out, cashiering, serving food & beverage and assisting them with inquiries. In addition, identifying customer needs and expectations correctly, including those with special needs, and providing appropriate products, services or information within acceptable hotel standards. Accountability for maintaining an accurate cash float and any money related transactions.
What we need from you
Experience in reservations/front office/reception
Hotel industry experience is preferred but not essential – we’ll teach you our systems during on-boarding
Vibrant personality with an oozing passion for customer service
Strong attention to detail, written and verbal communication and organisational skills
Team player with a collaborative approach to work
Ability to work in a fast-paced environment and prioritise workload
What we offer
In return for your hard work, you can look forward to a highly competitive salary and benefits package – including hotel discounts worldwide as well as access to a wide variety of discount programs and the chance to work with a great team of people.
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