IHG Guest Service Agent - Crowne Plaza Canberra in Canberra, Australia


At Crowne Plaza ® Hotels & Resorts our goal is to make business travel work. That’s where you come in. When you’re part of the Crowne Plaza Hotels & Resorts brand you’re more than just a job title.

At Crowne Plaza we look for people who are dynamic, confident and ambitious; people who excel in their role and help our guests succeed too.

Crowne Plaza Canberra is currently looking for a Full-time Guest Service Agent to join our team.

Join us as a Guest Service Agent in Crowne Plaza Canberra. You’ll have ambition, talent and obviously, some key skills. Because, for this vital role, we’re looking for someone who can work as part of a team to anticipate our guests' needs and deliver a memorable service experience at front office.

As a guest Service Agent you'll be responsible for assisting with the arrival and departure experience of our guests, whilst assisting in their day to day needs. You will need to ensure that each of our guests has a seamless, connecting and memorable Canberra experience.


For this vital role, we’re looking for someone who possesses the following skills:

  • You'll be an approachable person and have a real passion for providing connecting and seamless service to ensure a memorable guest experience

  • Dynamic, vibrant, confident and professional personality

  • Ideally have previous experience in a front office role

  • Highly developed interpersonal and communication skills both written and verbal

  • High standard of personal presentation

  • Local knowledge of Canberra and the surrounding regions

  • The flexibility to work various shifts on a 7 day rotating roster including evenings, weekends and public holidays.

  • You must also meet the legal requirements to work in this country

  • You must hold an Australian full Driver's License

In return for your hard work, you can look forward to a highly competitive salary and benefits package. What’s more, because your career will be as unique as you are, we’ll give you all the tailored support you need to make a great start, be involved and grow.

And because the Crowne Plaza Hotels & Resorts brand belongs to the IHG ® family of brands, you’ll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 4800 hotels in over 100 countries around the world.

So whoever you are, whatever you love doing, bring your passion to Crowne Plaza and IHG and we’ll make sure you’ll have room to be yourself. Find out more about joining us today by going to careers.ihg.com at http://www.ihg.jobs/

Job: Front Office

Location: Australia-Canberra

Requisition ID: CAN001307