IHG Duty Manager - Crowne Plaza Canberra in Canberra, Australia

Description:

At Crowne Plaza ® Hotels & Resorts our goal is to make business travel work. That’s where you come in. When you’re part of the Crowne Plaza Hotels & Resorts brand you’re more than just a job title.

At Crowne Plaza we look for people who are dynamic, confident and ambitious; people who excel in their role and help our guests succeed too.

Join us as a Duty Manager at Crowne Plaza Canberra. You’ll have ambition, talent and obviously, some key skills. Because, for this vital role you'll be involved in all pertinent matters affecting guest service and hotel operations to ensure guests receive prompt attention and personal recognition throughout the hotel. In addition, you'll respond to guest needs and resolve any issues that may arise; supervise, direct and support Reception and Concierge during peak periods, and provide input for Front Office meetings. You'll also check billing instructions, monitor guest credit and will also be fully conversant with all hotel emergency procedures.

Qualifications

Ideally, you'll have a minimum 3 years experience in a hotel front office department with experience in both front desk and reservations with a minimum 1 year experience as a team leader, shift supervisor, assistant manager or duty manager. You'll have excellent customer relations, problem solving and time management skills, have a working knowledge of hotel property management systems such as Fidelio, Opera, Lanmark and an understanding of point of sales systems such as Micros.

In return for your hard work, you can look forward to a highly competitive salary and benefits package – including duty meals, discounted accommodation worldwide and outstanding professional and personal development. What’s more, because your career will be as unique as you are, we’ll give you all the tailored support you need to make a great start, be involved and grow.

And because the Crowne Plaza Hotels & Resorts brand belongs to the IHG ® family of brands, you’ll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 4800 hotels in over 100 countries around the world.

So whoever you are, whatever you love doing, bring your passion to Crowne Plaza and IHG and we’ll make sure you’ll have room to be yourself. Find out more about joining us today by going to careers.ihg.com at http://www.ihg.jobs/

Job: Reception

Location: Australia-Canberra

Requisition ID: CAN001291