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IHG Duty Manager - Crowne Plaza Canberra in Canberra, Australia

Duty Manager - Crowne Plaza Canberra

Job Number EMEAA11085

Hotel Brand: Crowne Plaza

Europe, Middle East, Asia & Africa - Australia - Australian Capital Territory - Canberra

Description

About us

At Crowne Plaza Hotels & Resorts our goal is to make business travel work. Thats where you come in. When youre part of the Crowne Plaza Hotels & Resorts brand youre more than just a job title. At Crowne Plaza we look for people who are dynamic, confident and ambitious; people who excel in their role and help our guests succeed too. Join us as a Duty Manager at Crowne Plaza Canberra. Youll have ambition, talent and obviously, some key skills. Because, for this vital role you'll be involved in all pertinent matters affecting guest service and hotel operations to ensure guests receive prompt attention and personal recognition throughout the hotel. In addition, you'll respond to guest needs and resolve any issues that may arise; supervise, direct and support Reception and Concierge during peak periods, and provide input for Front Office meetings. You'll also check billing instructions, monitor guest credit and will also be fully conversant with all hotel emergency procedures.

Your day to day

Join us as a Duty Manager at Crowne Plaza Canberra. Youll have ambition, talent and obviously, some key skills. Because, for this vital role you'll be involved in all pertinent matters affecting guest service and hotel operations to ensure guests receive prompt attention and personal recognition throughout the hotel. In addition, you'll respond to guest needs and resolve any issues that may arise; supervise, direct and support Reception and Concierge during peak periods, and provide input for Front Office meetings. You'll also check billing instructions, monitor guest credit and will also be fully conversant with all hotel emergency procedures.

What we need from you

Ideally, you'll have a minimum 3 years experience in a hotel front office department with experience in both front desk and reservations with a minimum 1 year experience as a team leader, shift supervisor, assistant manager or duty manager. You'll have excellent customer relations, problem solving and time management skills, have a working knowledge of hotel property management systems such as Fidelio, Opera, Lanmark and an understanding of point of sales systems such as Micros.

What we offer

In return for your hard work, you can look forward to a highly competitive salary and benefits package including duty meals, discounted accommodation worldwide and outstanding professional and personal development. Whats more, because your career will be as unique as you are, well give you all the tailored support you need to make a great start, be involved and grow. And because the Crowne Plaza Hotels & Resorts brand belongs to the IHG family of brands, youll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 4800 hotels in over 100 countries around the world. So whoever you are, whatever you love doing, bring your passion to Crowne Plaza and IHG and well make sure youll have room to be yourself. Find out more about joining us today by going to careers.ihg.com


  • Major Brad D. Anderson

    United States Army

    Major (Ret) Brad Anderson is the Human Resources Manager at IHG Army Hotels – Fort Benning, Georgia. He retired out of the U.S. Army after 23 years of service with combat tours in Iraq (Operation Iraqi Freedom) and Afghanistan (Operation Enduring Freedom).

    Brad enlisted in the U.S. Army in August 1992, and was assigned as an infantryman at Fort Lewis, Wash., where he served six years in 9th Infantry Regiment and 25th Infantry Division. In 1999, he was assigned to Fort Benning, Ga., where he completed Drill Sergeant School and then served with the Infantry Training Brigade. He was next assigned to Officer Candidate School in 2003 and earned his commission as a second lieutenant in the Adjutant General Corps. Major Anderson’s previous assignments as an officer include Camp Casey, South Korea, where he served as a postal platoon leader; Iraq, where he served as deputy plans and operations officer, III Corps; Fort Benning, where he served with 30th Adjutant General Reception Battalion, as Headquarters and Headquarters Company commander; Eglin Air Force Base, Fla., where he served with 7th Special Forces Group (Airborne), as battalion and group human resources officer and Fort Lee where he served his final assignment as the Military Entrance Processing Station (MEPS) commander.

    Brad’s professional military education includes the Adjutant General Corps Officer Basic and Advanced Courses, Airborne School, Air Assault School, Drill Sergeant School, Pathfinder Course, and Rappel Master School. He also earned a Bachelor of Arts Degree in Interdisciplinary Studies from Eastern Washington University, Cheney, Wash.

    Brad’s military awards and decorations include a Joint Service Achievement Medal, 2 Meritorious Service Medals, 4 Army Commendation Medals, 3 Army Achievement Medals, and 4 Army Good Conduct Medals. He has also been awarded a variety of unit and service medals & ribbons, in addition to earning the Expert Infantryman Badge.

    On his first day of military retirement (October 1st, 2015) we proudly welcomed Brad to the IHG family. It was then, that Brad began his career with us as the HR Manager of the IHG Army Hotels on Fort Benning, a role he continues to thrive in today.

  • Michael Bayerl

    United States Air Force

    “My experience with IHG has been nothing short of awesome and I have learned so much.  Soon I will be the GM of the World’s Largest Holiday Inn Express (currently the IHG Army Hotels on Fort Lee) with 1,000 rooms.”

    Senior Master Sergeant (Ret.) Michael Bayerl joined the U.S. Air Force in 1979. Throughout 20 years of active duty, he served as an Air Force Services Specialist and Inspector General for Services-Air Mobility Command. From the moment he started with the USAF Michael was immersed with hospitality experience, starting out in Food in Beverage before working his way through the ranks and functioning in virtually every position available within military restaurants & hotels.

    In 2002, Michael took on a General Manager position at an Air Force Inn, and since that time, he has managed hotel complexes with over 2000+ rooms, on 3 different properties. Michael found his way to IHG when he intentionally took on a role with Army Lodging, knowing that the hotel would soon be privatized into an IHG hotel.

    Today, Michael is the General Manager at IHG Army Hotels on Fort Lee (soon to be re-branded as the World’s largest Holiday Inn Express).

  • Teresa “Sarge” Colatarci

    Navy

    Meet Teresa “Sarge” Colatarci, general manager/regional director of operations for six IHG Army Hotels at Fort Sam Houston in San Antonio. Following her service in the U.S. Navy, she continues to serve by providing True Hospitality through the IHG Teen Academy.

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