IHG Guest Service Agent | Holiday Inn Cairns Harbourside in Cairns QLD, Australia

Guest Service Agent | Holiday Inn Cairns Harbourside

Job Number EMEAA04570

Hotel Brand: Holiday Inn

Europe, Middle East, Asia & Africa - Australia - Queensland - Cairns QLD


About us

Travel is a journey. At Holiday Inn, we help make it a joy. Starting with a warm, inviting welcome for all guests, whether traveling on business or for fun, enjoying a quick night, or relaxing for the week. We thrive on making our guests stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty. We should know, we’ve been on our journey since 1952. So if you can help us spread the joy of travel to all, we’d love to give you a warm welcome to the Holiday Inn® family.

Your day to day

As member of our Front Office team, you'll be responsible for assisting with the arrival and departure experience of our guests, whilst managing their day to day needs and assisting with general enquiries. By bringing your passion to work everyday, we'll empower you to anticipate our guests' needs and deliver an authentic, enriching and memorable experience.

What we need from you

  • You'll be an approachable person and have a real passion for providing connecting and seamless service to ensure a memorable guest experience

  • Dynamic, vibrant, confident and professional personality

  • Previous experience within a customer service based role, preferably within the hospitality industry

  • Working knowledge of a hotel property management system such as Opera is preferred but not required

  • Excellent customer relations, problem solving, decision making and time management skills

  • Highly developed interpersonal and communication skills both written and verbal and willingness to manage multiple tasks, conflicting deadlines and varying guest situations.

  • High standard of personal presentation

  • The flexibility to work on a rotating roster including overnight, weekends and public holidays

What we offer

We’ll reward all your hard work with a great salary and benefits – including great room discounts and superb training.

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.http://careers.ihg.com to find out more about us.

So go on - show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests