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IHG Front Office Intern - InterContinental Budapest in Budapest, Hungary

Front Office Intern - InterContinental Budapest

Job Number EMEAA14373

Hotel Brand: InterContinental Hotels

Europe, Middle East, Asia & Africa - Hungary - Budapest - Budapest

Description

About us

An exciting opportunity has arisen to join InterContinental Budapest. We are seeking a Front Office Intern to join our friendly and welcoming Front Office team. If you are passionate about hospitality, then we want to hear from you!

The Front Office Team is responsible for overall arrival and departure experience of the Hotel guests and visitors. This Team cooperates closely with the Reservations, Housekeeping and the F&B teams, ensuring that the guest preferences are noted and utilised to provide guests with the overall stay that reflects their particular needs. Therefore it is essential that the guests get all the information that they need during their stay and the check ins and outs run smoothly.

Main responsibilities:

  • Enabling a smooth arrival and departure experience including rooming and delivering luggage

  • Provide a high level of customer service at all times

  • Inform guests about hotel room categories, room rates, packages, promotions and other hotel facilities

  • Handling all cash transactions and billing

  • Assisting guests during their stay and handling guest complaints

  • Maximising revenue opportunities through up selling

  • Providing all required information about the Hotel, available services and facilities

Ideal candidate:

  • BSc or MSc studies in progress (Hospitality and Tourism fields)

  • Outstanding written and oral skills in English and Hungarian

  • Great communication and interpersonal skills

  • Team player, responsible

  • Customer oriented attitude

  • Ability to multitask

What we offer:

  • Creative environment

  • Insight into not only the hotel industry, but also the world of fine dining

  • Experience in a multinational environment

  • Monthly pay

  • Free meals on duty

  • Learning and Development opportunities

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  • Michael Bayerl

    United States Air Force

    “My experience with IHG has been nothing short of awesome and I have learned so much.  Soon I will be the GM of the World’s Largest Holiday Inn Express (currently the IHG Army Hotels on Fort Lee) with 1,000 rooms.”

    Senior Master Sergeant (Ret.) Michael Bayerl joined the U.S. Air Force in 1979. Throughout 20 years of active duty, he served as an Air Force Services Specialist and Inspector General for Services-Air Mobility Command. From the moment he started with the USAF Michael was immersed with hospitality experience, starting out in Food in Beverage before working his way through the ranks and functioning in virtually every position available within military restaurants & hotels.

    In 2002, Michael took on a General Manager position at an Air Force Inn, and since that time, he has managed hotel complexes with over 2000+ rooms, on 3 different properties. Michael found his way to IHG when he intentionally took on a role with Army Lodging, knowing that the hotel would soon be privatized into an IHG hotel.

    Today, Michael is the General Manager at IHG Army Hotels on Fort Lee (soon to be re-branded as the World’s largest Holiday Inn Express).

  • Teresa “Sarge” Colatarci

    Navy

    Meet Teresa “Sarge” Colatarci, general manager/regional director of operations for six IHG Army Hotels at Fort Sam Houston in San Antonio. Following her service in the U.S. Navy, she continues to serve by providing True Hospitality through the IHG Teen Academy.

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