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IHG Guest Relations Executive - Duty Manager in Brussels, Belgium

Guest Relations Executive - Duty Manager

Job Number EMEAA07653

Hotel Brand: Crowne Plaza

Europe, Middle East, Asia & Africa - Belgium - Brussels - Brussels

Description

About us

The bright and modern Crowne Plaza Brussels Airport hotel is your peaceful retreat in the Corporate Village, 5 minutes by shuttle from Brussels Airport. FREE WIFI anytime, anywhere. Arrive at the calm oasis of Crowne Plaza Brussels Airport, surrounded by rolling lawns and a serene lake dotted with birds and ducks, to enter the light-filled, 6-storey atrium. The elegant ambiance of the Lobby is defined by clean lines and sleek furniture, which you'll find with added warmth in your stylish room or Suite, Stroll to nearby companies in the Corporate Village. Crowne Plaza Brussels is a short drive from the Brussels ring road, and you can leave your vehicle in our car park. Catch the shuttle from the hotel to Brussels Airport, where trains connect to the City Centre in 20 minutes. You can host events for up to 350 in our 16 meeting rooms and share Belgian beers afterwards in the dark wood surrounds of The Bar. Toast business success over succulent lobster or steak at our gastronomic Restaurant, or upgrade to Club level to challenge colleagues on the Wii in our exclusive Sky Lounge. Reflect on a stay worth celebrating in the Fitness Centre's sauna or steam room.The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Guest Relations Executive, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You’ll also create the warm atmosphere that makes our guests feel at home in any location. Attend to guests courteously and deal promptly with their requests and queries mainly in the Sky Lounge and Lobby Area. Be able to provide detailed information about the hotel and city. Check on VIP guest movements, complete their pre-registration formalities.Allocate rooms to all arriving guests after checking the guest preferences. Collect guest feedback forms and do any possible first hand service recovery steps. Front Office related duties as per check list such as check in, check out and administrative tasks.

Your day to day

• Help guests - you’ll be happy to help if someone needs a toothbrush or directions for example• Welcome guests during check-in and giving them a fond farewell to guest while checkout.• Handling guest complaints and concerns in an efficient and timely manner.• Overseeing VIP guests, arrivals & departures.• Coordinating and multi-tasking job duties in a busy environment• Should possess detailed information about the hotel, city as well as the completion.• Detailed information regarding arrivals & room requirements• Have up to date information on daily room occupancy• Providing excellent customer service as per hotel standards• Greeting guests as they enter and exit the hotel• Providing information regarding the Hotel, town attraction, activities, etc. • Check on VIP reservations, complete their pre-registration formalities• Allocate rooms to all arriving guests• Room check on quality and cleanliness for VIP’s, 6th and 5th floor and suites• Maintain up-to date information on room rates, current promotions, offers and packages• Maintain all guest folios in the manner instructed and type out necessary guest likes and dislikes to the appropriate fields on the profile• Co-ordinate with housekeeping• Collect Guest feedback during guest departure • Perform cashier activities when required• Ensure that all check-ins and check-outs are handled smoothly without unnecessary delay or discomfort to any guest • Consciously strive to better his/her skills and increase his/her knowledge• Perform Duty service (act as Duty Manager) on a regular basis and represent Management during their absence.• Deal in a professional way with all sorts of complaints or issues that might emerge during operations, whether guest related or staff related.• As a Duty Manager you are responsible for the correct implementation of the fire, life and safety procedures in the hotel.

What we need from you

• Look smart – wear your uniform with pride • Great communication skills • Bachelor’s degree/Higher education qualification• Minimum of 3 years’ experience in hospitality/reception • Observant, enthusiastic, self-motivated and able to work independently• Guest service focused and great team player • Must speak fluent English, French and or Dutch• Being passionate about people & service• Great guest interaction skills and listening skills• Positive attitude and outgoing personality is essential

What we offer

We’ll reward all your hard work with a great salary and benefits – including great room discount and superb training. Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve.


  • Major Brad D. Anderson

    United States Army

    Major (Ret) Brad Anderson is the Human Resources Manager at IHG Army Hotels – Fort Benning, Georgia. He retired out of the U.S. Army after 23 years of service with combat tours in Iraq (Operation Iraqi Freedom) and Afghanistan (Operation Enduring Freedom).

    Brad enlisted in the U.S. Army in August 1992, and was assigned as an infantryman at Fort Lewis, Wash., where he served six years in 9th Infantry Regiment and 25th Infantry Division. In 1999, he was assigned to Fort Benning, Ga., where he completed Drill Sergeant School and then served with the Infantry Training Brigade. He was next assigned to Officer Candidate School in 2003 and earned his commission as a second lieutenant in the Adjutant General Corps. Major Anderson’s previous assignments as an officer include Camp Casey, South Korea, where he served as a postal platoon leader; Iraq, where he served as deputy plans and operations officer, III Corps; Fort Benning, where he served with 30th Adjutant General Reception Battalion, as Headquarters and Headquarters Company commander; Eglin Air Force Base, Fla., where he served with 7th Special Forces Group (Airborne), as battalion and group human resources officer and Fort Lee where he served his final assignment as the Military Entrance Processing Station (MEPS) commander.

    Brad’s professional military education includes the Adjutant General Corps Officer Basic and Advanced Courses, Airborne School, Air Assault School, Drill Sergeant School, Pathfinder Course, and Rappel Master School. He also earned a Bachelor of Arts Degree in Interdisciplinary Studies from Eastern Washington University, Cheney, Wash.

    Brad’s military awards and decorations include a Joint Service Achievement Medal, 2 Meritorious Service Medals, 4 Army Commendation Medals, 3 Army Achievement Medals, and 4 Army Good Conduct Medals. He has also been awarded a variety of unit and service medals & ribbons, in addition to earning the Expert Infantryman Badge.

    On his first day of military retirement (October 1st, 2015) we proudly welcomed Brad to the IHG family. It was then, that Brad began his career with us as the HR Manager of the IHG Army Hotels on Fort Benning, a role he continues to thrive in today.

  • Michael Bayerl

    United States Air Force

    “My experience with IHG has been nothing short of awesome and I have learned so much.  Soon I will be the GM of the World’s Largest Holiday Inn Express (currently the IHG Army Hotels on Fort Lee) with 1,000 rooms.”

    Senior Master Sergeant (Ret.) Michael Bayerl joined the U.S. Air Force in 1979. Throughout 20 years of active duty, he served as an Air Force Services Specialist and Inspector General for Services-Air Mobility Command. From the moment he started with the USAF Michael was immersed with hospitality experience, starting out in Food in Beverage before working his way through the ranks and functioning in virtually every position available within military restaurants & hotels.

    In 2002, Michael took on a General Manager position at an Air Force Inn, and since that time, he has managed hotel complexes with over 2000+ rooms, on 3 different properties. Michael found his way to IHG when he intentionally took on a role with Army Lodging, knowing that the hotel would soon be privatized into an IHG hotel.

    Today, Michael is the General Manager at IHG Army Hotels on Fort Lee (soon to be re-branded as the World’s largest Holiday Inn Express).

  • Teresa “Sarge” Colatarci

    Navy

    Meet Teresa “Sarge” Colatarci, general manager/regional director of operations for six IHG Army Hotels at Fort Sam Houston in San Antonio. Following her service in the U.S. Navy, she continues to serve by providing True Hospitality through the IHG Teen Academy.

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