IHG Assistant Housekeeper - Crowne Plaza Brussels Airport in Brussels, Belgium

Description:

There’s nothing

complicated about dealing with business people.

They’re just people. Doing business.

By day, international marketing superhero. By night: fluffy bath robe and a box

set.

Like Liz, who’s left her laptop cable in the cab. Or Mario, who’s secretly

missing his cats. The early riser, who’s first in the gym. The sales team

preparing for the ‘big pitch’ over a freshly prepared lunch. At Crowne Plaza

Hotels and Resorts, we embrace the new world of business and understand that

Modern business travellers want a hotel (and a hotel team) that understands and

supports them, helping at every turn.

As

an Assistant Housekeeper, you are responsible for the operational efficiency of

all housekeeping areas and rooms. You ensure a great service delivery of those

areas within budgeted guidelines.

Your day-to-day:

  • Supervise the implementation of housekeeping standardsand procedures in relation to:

  • Bedroom service

  • Bathroom service

  • Cleaning service

  • Linen maintenance

  • Public Areas cleaning – Hotel parking & exteriors

  • Recommended changes to these standards and trainingneeds on an ongoing basis

  • Maintain a current and thorough knowledge of allhousekeeping systems

  • Can supervise the Opening and closing of the shift and ensure effectiveshift hand over

  • Distribution and collection of keys

  • Management of all incoming and outgoing calls

  • Perform Room allocations

  • Perform Room inspections

  • Prioritize arrival rooms

  • Liaise with Front Office for guest and hotelrequirements

  • Ensure guest valet is processed and delivered in atimely manner

  • Co-ordinate special projects (eg site rooms, vermincontrol, window and carpet cleaning, room inventories)

  • Manage all special requests made by guests

  • Management of lost property for the hotel

  • Ensure you have complete knowledge of room types,layouts and facilities

  • Manage storage areas

  • Maintain adequate stock levels

  • Complete stocktakes as require

  • Maintain stock levels

  • Conducts shift briefings to ensure hotel activitiesand operational requirements are known

  • Take appropriate action to resolve guest complaints

  • Perform tasks as directed by the Manager in pursuit ofthe achievement of business goals

Qualifications

QUALIFICATIONS

  • Bachelor Degree in Hotel Management

  • Experiencewithin similar role (preferably in a hotel of similar size)

  • Mustspeak fluent English and French. Other languages are a plus.

  • Gainunderstanding of the departmental goals and financial targets and support yourLine Manager to achieve these targets

WHAT WE OFFER

We’ll

reward all your hard work with a great salary and benefits – including a

uniform, great room discount and superb training.

So

go on - show us how your passion and personality are the perfect fit to deliver

memorable experiences to our guests.

Job: Housekeeping Management

Location: Belgium-Brussels

Requisition ID: BRU000102