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IHG IHG Academy Internship Guest Service Agent in Beograd, Serbia

IHG Academy Internship Guest Service Agent

Job Number EMEAAGA00036

Hotel Brand: Crowne Plaza

Europe, Middle East, Asia & Africa - Serbia - - Beograd


Why is IHG a great place for you to do your work experience?

Are you looking to gain experience in an industry that will give you a range of transferable skills? In an industry where you can have a positive impact on the local community? Have you ever wondered what life is like working in a hotel? If so, this is a great opportunity for an enthusiastic individual to gain some work experience in our CROWNE PLAZA BELGRADE for a 1 YEAR EXPERIENCE , to see True Hospitality at its finest.IHG is one of the fastest growing hotel companies in the world with nearly 5, 500 hotels globally and with over 350,000 colleagues. Our diverse portfolio of differentiated brands are well known and loved by millions of consumers around the world. Crowne Plaza Belgrade is one of the world’s fastest growing upscale hotel brands but also a team of positive professionals who always think and act one step ahead. It is ideally located in the central business district of New Belgrade. You will be gaining experience in an innovative, international company, that keeps people at the heart of what it does. Diversity and inclusion is important to IHG and celebrating difference is in our DNA. Our people describe their colleagues as being like family and our senior leaders are invested in the growth and development of our future talent.

The IHG Academy Programme

IHG Academy is our work experience programme, that provides skills, development and employment opportunities to thousands of people, every year, from all walks of life. IHG Academy helps people to gain some of the fundamental skills and experience of working in a leading hospitality company.

The development and learning of our future generation of hoteliers is very important to us. Your needs are at the forefront of what we do, so we set out a structured, multi-layered approach to learning, which includes gaining exposure into key departments within the hotel and working on your personal development.

We know that at this stage, you’re probably still learning about the type of work that interests you, and you may not know whether working in hotels is what you’d like to do. That is why we’ve developed our IHG Academy Work Experience Programme the way that we have, which is to give you a great overview of what life is like working in hotels – to show you how you can have a diverse and fulfilling career in hospitality.

About the work experience

The work experience placement is for 1 YEAR, and it’s a great opportunity to observe, and shadow some of the key functions and departments within the hotel, as well as learning more about Intercontinental Hotels Group (IHG).

At IHG, we have a 360 0 approach to learning – helping you to gain essential life-skills during this experience which will benefit you throughout your career, such as team-work and problem-solving.

You will learn professional skills including a “life-like” interview, time-management and working alongside some of our leaders to understand how different departments in a hotel function. We will also assist you in developing your ‘personal skills’ such as communication, working within a team and problem-solving.

We have a range of departments within our hotels that you can gain experience in, including “front of house” roles which look after our guests in our True Hospitality style such as reception or a restaurant outlet; to our “back-office” roles such as HR or Finance which are all imperative to the successful running of the hotel.

Who are we looking for?

Eligibility to work in SERBIA

Fluent in Serbian and English languages


An enthusiastic and curious individual who is keen to learn more about the world of hotels.

Strong desire to learn and develop, and confident to ask questions.

Team-orientated personality, who works well with others.

  • Major Brad D. Anderson

    United States Army

    Major (Ret) Brad Anderson is the Human Resources Manager at IHG Army Hotels – Fort Benning, Georgia. He retired out of the U.S. Army after 23 years of service with combat tours in Iraq (Operation Iraqi Freedom) and Afghanistan (Operation Enduring Freedom).

    Brad enlisted in the U.S. Army in August 1992, and was assigned as an infantryman at Fort Lewis, Wash., where he served six years in 9th Infantry Regiment and 25th Infantry Division. In 1999, he was assigned to Fort Benning, Ga., where he completed Drill Sergeant School and then served with the Infantry Training Brigade. He was next assigned to Officer Candidate School in 2003 and earned his commission as a second lieutenant in the Adjutant General Corps. Major Anderson’s previous assignments as an officer include Camp Casey, South Korea, where he served as a postal platoon leader; Iraq, where he served as deputy plans and operations officer, III Corps; Fort Benning, where he served with 30th Adjutant General Reception Battalion, as Headquarters and Headquarters Company commander; Eglin Air Force Base, Fla., where he served with 7th Special Forces Group (Airborne), as battalion and group human resources officer and Fort Lee where he served his final assignment as the Military Entrance Processing Station (MEPS) commander.

    Brad’s professional military education includes the Adjutant General Corps Officer Basic and Advanced Courses, Airborne School, Air Assault School, Drill Sergeant School, Pathfinder Course, and Rappel Master School. He also earned a Bachelor of Arts Degree in Interdisciplinary Studies from Eastern Washington University, Cheney, Wash.

    Brad’s military awards and decorations include a Joint Service Achievement Medal, 2 Meritorious Service Medals, 4 Army Commendation Medals, 3 Army Achievement Medals, and 4 Army Good Conduct Medals. He has also been awarded a variety of unit and service medals & ribbons, in addition to earning the Expert Infantryman Badge.

    On his first day of military retirement (October 1st, 2015) we proudly welcomed Brad to the IHG family. It was then, that Brad began his career with us as the HR Manager of the IHG Army Hotels on Fort Benning, a role he continues to thrive in today.

  • Michael Bayerl

    United States Air Force

    “My experience with IHG has been nothing short of awesome and I have learned so much.  Soon I will be the GM of the World’s Largest Holiday Inn Express (currently the IHG Army Hotels on Fort Lee) with 1,000 rooms.”

    Senior Master Sergeant (Ret.) Michael Bayerl joined the U.S. Air Force in 1979. Throughout 20 years of active duty, he served as an Air Force Services Specialist and Inspector General for Services-Air Mobility Command. From the moment he started with the USAF Michael was immersed with hospitality experience, starting out in Food in Beverage before working his way through the ranks and functioning in virtually every position available within military restaurants & hotels.

    In 2002, Michael took on a General Manager position at an Air Force Inn, and since that time, he has managed hotel complexes with over 2000+ rooms, on 3 different properties. Michael found his way to IHG when he intentionally took on a role with Army Lodging, knowing that the hotel would soon be privatized into an IHG hotel.

    Today, Michael is the General Manager at IHG Army Hotels on Fort Lee (soon to be re-branded as the World’s largest Holiday Inn Express).

  • Teresa “Sarge” Colatarci


    Meet Teresa “Sarge” Colatarci, general manager/regional director of operations for six IHG Army Hotels at Fort Sam Houston in San Antonio. Following her service in the U.S. Navy, she continues to serve by providing True Hospitality through the IHG Teen Academy.