IHG Reservation Agent at Phoenicia Hotel Beirut in Beirut, Lebanon

Description:

1. KEY RESPONSIBILITIES

Job Summary

Under the general guidance of the Cluster

Revenue Director or his/her delegate, and within the limits of established IHG

and local Hotel policies and procedures,processes all room reservations whether booked individually or on a group

basis, maintains up to date room availability information, liaises closely with

the Reservation Supervisor, and deals with all correspondences and confirmation

regarding reservations.

Essential Duties and Responsibilities

  • Processesreservations by mail, telephone and fax.

  • Controlsthe reservations of the central reservations office, regional offices, andtravel agents.

  • Processescancellations, revisions, and updated information of changes.

  • Isresponsible for correct completion of records and reports.

  • Reconfirmsblock bookings, ensures that correct rooming lists are received, andchecks arrival times, rates and all other information on group bookings.

·

Ensures all

reservations and requests are confirmed to correctly and within 24 hours.

·

Maintains

filing on a daily basis and sets up new files when necessary.

  • Ensuresthat customer relations are kept at a high standard and that allcomplaints are dealt with in a satisfactory manner and reported to theDuty Front Office Manager and the Cluster Revenue Director.

  • Demonstratesunderstanding and awareness of all company Policies and Procedures relatingto Health, Hygiene and Fire Life Safety.

  • Performsrelated duties and other projects as assigned.

Qualifications

2. REQUIRED QUALIFICATIONS

Education:

Bachelor's Degree

Skills:

Fluent in

Arabic, English and French

Good Writing

Skills

Excellent

Communication Skills

Excellent

Follow-Up

Microsoft Office Tools

Experience:

Minimum 2 years

Competencies:

Adaptability/Flexibility

Planning and

Organization

Cultural

Awareness

Good

understanding of the Business

Job: Reservations Sales Agent

Location: Lebanon-Beirut

Requisition ID: BEI001014