IHG Reservation Agent at Phoenicia Hotel Beirut in Beirut, Lebanon
1. KEY RESPONSIBILITIES
Under the general guidance of the Cluster
Revenue Director or his/her delegate, and within the limits of established IHG
and local Hotel policies and procedures,processes all room reservations whether booked individually or on a group
basis, maintains up to date room availability information, liaises closely with
the Reservation Supervisor, and deals with all correspondences and confirmation
Essential Duties and Responsibilities
Processesreservations by mail, telephone and fax.
Controlsthe reservations of the central reservations office, regional offices, andtravel agents.
Processescancellations, revisions, and updated information of changes.
Isresponsible for correct completion of records and reports.
Reconfirmsblock bookings, ensures that correct rooming lists are received, andchecks arrival times, rates and all other information on group bookings.
reservations and requests are confirmed to correctly and within 24 hours.
filing on a daily basis and sets up new files when necessary.
Ensuresthat customer relations are kept at a high standard and that allcomplaints are dealt with in a satisfactory manner and reported to theDuty Front Office Manager and the Cluster Revenue Director.
Demonstratesunderstanding and awareness of all company Policies and Procedures relatingto Health, Hygiene and Fire Life Safety.
Performsrelated duties and other projects as assigned.
2. REQUIRED QUALIFICATIONS
Arabic, English and French
Microsoft Office Tools
Minimum 2 years
understanding of the Business
Job: Reservations Sales Agent
Requisition ID: BEI001014