IHG Guest Services Agent At Phoenicia Hotel Beirut in Beirut, Lebanon
Description:
1. KEY RESPONSIBILITIES
Job Summary
Under the general direction of the Front Office
Manager or his / her delegate and within the limits of established
InterContinental Hotels Group brand and local policies and procedures, oversees and
directs all aspects of Telecommunications services to achieve the highest possible guest satisfaction.
Essential Duties and Responsibilities
·
Process
all incoming and outgoing calls accurately and courteously
·
Records
and controls accurately wake up calls
·
Pages
guests in co-operation with concerned departments
·
Records
all entries on traffic sheets
·
Assists
guests with international calls and directory queries
·
Calls
guests by name whenever possible
·
Pages
staff member when requested
·
Abides by
principles of guest privacy
·
Handles
guests needs or requests and reports complaints to the Telephone Supervisor
·
Report on
logbook daily
·
Bill call
costs
·
Aware of
local telephone listings and frequently dialed numbers
·
Strictly
abides by standards policies and procedures governing cases of emergency such
as fire, bomb scare and other critical situations
·
Advises
defects on switchboard equipment to Supervisor
·
Maintains
a clean work environment
·
Attends
to all guest queries and requests promptly
· Maintaincurrent Hotel Information
Qualifications
2. REQUIRED QUALIFICATIONS
Education:
Bachelor's Degree
Skills:
Microsoft Office
tools
Fidelio/Opera
Experience:
0 to 2 years
Competencies:
Customer Service
Orientation
Adaptability/Flexibility
Developing others
Drive for Results
Team Orientation
Job: Front Office
Location: Lebanon-Beirut
Requisition ID: BEI000965