IHG Guest Services Agent At Phoenicia Hotel Beirut in Beirut, Lebanon

Description:

1. KEY RESPONSIBILITIES

Job Summary

Under the general direction of the Front Office

Manager or his / her delegate and within the limits of established

InterContinental Hotels Group brand and local policies and procedures, oversees and

directs all aspects of Telecommunications services to achieve the highest possible guest satisfaction.

Essential Duties and Responsibilities

·

Process

all incoming and outgoing calls accurately and courteously

·

Records

and controls accurately wake up calls

·

Pages

guests in co-operation with concerned departments

·

Records

all entries on traffic sheets

·

Assists

guests with international calls and directory queries

·

Calls

guests by name whenever possible

·

Pages

staff member when requested

·

Abides by

principles of guest privacy

·

Handles

guests needs or requests and reports complaints to the Telephone Supervisor

·

Report on

logbook daily

·

Bill call

costs

·

Aware of

local telephone listings and frequently dialed numbers

·

Strictly

abides by standards policies and procedures governing cases of emergency such

as fire, bomb scare and other critical situations

·

Advises

defects on switchboard equipment to Supervisor

·

Maintains

a clean work environment

·

Attends

to all guest queries and requests promptly

· Maintaincurrent Hotel Information

Qualifications

2. REQUIRED QUALIFICATIONS

Education:

Bachelor's Degree

Skills:

Microsoft Office

tools

Fidelio/Opera

Experience:

0 to 2 years

Competencies:

Customer Service

Orientation

Adaptability/Flexibility

Developing others

Drive for Results

Team Orientation

Job: Front Office

Location: Lebanon-Beirut

Requisition ID: BEI000965