IHG Front Desk Agent at InterContinental Le Vendome Hotel Beirut in Beirut, Lebanon
1. KEY RESPONSIBILITIES
Under the guidance
of the General Manager, or his delegate, and within the limits of established IHC
and local hotel policies and procedures, responsible for the
effective and efficient check-in and check-out of all hotel guests, deals with
guest complaints and questions.
Essential Duties and Responsibilities
guests into the hotel, ensuring all relevant details are obtained on the
registration card while adhering to the hotel’s credit policy and such details
are recorded in the hotel’s computer system.
Guest Relations and Duty Managers of VIP arrivals.
guest room moves to ensure all departments are notified using the correct form.
incoming messages, parcels and communications for guests in coordination with
the Bell Desk and maintain a record.
the absence of Guest Services staff,
re-confirm guest airline reservations and advise guests accordingly.
guest accounts and charge records, back-ups are cleared on a daily basis.
to guest queries and complaints in as far as he/she is capable, then refer them
to the Reception Manager or Duty Manager.
correspondence and guest histories of all arrivals for the day.
daily departures allowing for smooth check-out for all departures according to
hotel and InterContinental standards and procedures.
control of guest room keys
Six Continents Club membership while maintaining a rapport with current
Reservations Office procedure when Reservations Office is closed.
registration cards for same day reservations.
a cash float for use with guest payment of accounts and foreign currency
sure all departure with account to company have supporting documents attached.
Guest Satisfaction Survey and pass them into the Guest Relations Manager or the
up to date with all rates, packages and promotions being offered by the hotel.
up to date with all F&B activities, theme evenings, entertainment and
costs, opening times, theme evening and promotions for both the hotel and
InterContinental Hotels Group.
initial and appropriately file all incoming memos, promotional material and
and maintain good public relations while endeavoring to maximize on occupancy
and average room rate.
out a weekly inventory of office supplies and prepares a requisition for
and arrange airport transfers, car hire and tours with hotel limousines as and
guest room keys, welcome booklet, registration card, welcome letter for all
individual as well as group arrivals of the day.
cashier duties on a daily basis, solving all discrepancies related to
Receptionist/ Cashier, reported from Accounts Department.
aware of the hotel’s budgeted occupancy and average room rate.
and plan for the day’s current status of arrivals, departures, discrepant rooms
and the projected day’s occupancy.
and resolve room discrepancies periodically during shift.
and record reservations for hotel outlets and forward them to concerned outlet.
luggage assistance upon check out and request guest comments, if any about
the reception logbook & Fidelio traces for detailed handover.
Guest relations staff and Duty Manager in escorts of al arrivals.
in Airport Escorting service.
all micros point of sales after the close of outlet for the next day operation.
F&B recap summary as per Micros Reading
all Fidelio Revenue reports with individual outlet reports
adjustment voucher (misc. charges, rebate credit..) with Fidelio reports.
all city ledger / cash / check out folios with a;; supporting documents to
accounts as per Fidelio reports.
Micros billing on Fidelio (correction)
Room variances edit report for night supervisor revue and correction.
off the system after a message sent to all users prior to night audit run
night audit run after all reports are balanced.
all night audit reports as per list
system back up prior to release of the computer for next days transactions.
on work station after the system save so that the user can use the system for
next day transaction.
all night audit reports printer from Fidelio as per list to the respective
pigeon hole by max. 7:30 A.M
2. REQUIRED QUALIFICATIONS
0 to 2 years
Drive for Results
Requisition ID: BEI0010238