IHG Shared Services Technical Support Executive in Bangkok, Thailand
Shared Services Technical Support Executive
Job Number R173673
Europe, Middle East, Asia & Africa - Thailand - Bangkok -
Your day to day
Provide first & second level support for all hotel systems supported by Shared Services.
Complete tasks logged within ServiceNow service management tool.
Provide onsite IT support as required.
Maintain and provide 24 hour / 7 day on-call support on a rotating roster with other IT Staff.
Administer all user ID’s & passwords for the various applications used ensuring system security is maintained.
Create, Maintain, Delete Active Directory user account Check and Maintain WSUS system where applicable.
Patch devices in accordance with IHG patching policy and at the direction of Global Information Security.
Liaise with PABX support vendors to fix outstanding issues.
Maintain and monitor the operation of the following systems:
Front Office and Accounts Receivable Property Management Systems. Oasis.
Interfaces to and from Front Office Property Management Systems and other Systems.
Back Office Accounting Systems including PeopleSoft.
PC and LAN based Office Automation products.
Internal and External Electronic Mail / Facsimile / Scanner software and communication tools.
Oasis point of sales.
Voicemail and Call Accounting.
Electronic Door Locking Computer System.
Ensure the standard IT configurations of all properties within Shared Services are in line with InterContinental Hotels Group (IHG) policy and standard equirements.
Ensure that these standards are enforced on a continual basis.
Ensure property pass IHG Internal Audit standards (Control Self Assessment) on IT without any qualifications.
Coordinate with HR appropriate IT training programs for all properties within Shared Services, monitor hotel training requirements & make training recommendations as appropriate.
Co-ordinate hotel IT issues / projects as required.
Schedule system downtime with the Hotel ensuring minimum disruption to hotel operations.
Ensure all hotel based systems (software / hardware) are appropriately secured.
Ensure no new machines are deployed without ensuring Licenses are purchased.
Ensure backups are performed daily and completed without error. Errors are to be investigated and verified.
Ensure an up to date network schematic & IT Hardware documentation is maintained in a neat & orderly fashion.
Establishes documents, test & communicates appropriate disaster recovery emergency procedures when the hotel computer system(s) are inoperable.
Provide an efficient service to both suppliers and hotel staff in a timely manner.
Coordinate service and maintenance of computer hardware and peripherals, printers, photocopiers, facsimiles, and data services.
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