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IHG Shared Services Technical Support Executive in Bangkok, Thailand

Shared Services Technical Support Executive

Job Number R173673

Hotel Brand:

Europe, Middle East, Asia & Africa - Thailand - Bangkok -

Description

Your day to day

  • Provide first & second level support for all hotel systems supported by Shared Services.

  • Complete tasks logged within ServiceNow service management tool.

  • Provide onsite IT support as required.

  • Maintain and provide 24 hour / 7 day on-call support on a rotating roster with other IT Staff.

  • Administer all user ID’s & passwords for the various applications used ensuring system security is maintained.

  • Create, Maintain, Delete Active Directory user account Check and Maintain WSUS system where applicable.

  • Patch devices in accordance with IHG patching policy and at the direction of Global Information Security.

  • Liaise with PABX support vendors to fix outstanding issues.

  • Maintain and monitor the operation of the following systems:

  • Front Office and Accounts Receivable Property Management Systems. Oasis.

  • Interfaces to and from Front Office Property Management Systems and other Systems.

  • Back Office Accounting Systems including PeopleSoft.

  • PC and LAN based Office Automation products.

  • Internal and External Electronic Mail / Facsimile / Scanner software and communication tools.

  • Oasis point of sales.

  • Voicemail and Call Accounting.

  • Cabling.

  • Switch Management.

  • Electronic Door Locking Computer System.

  • Ensure the standard IT configurations of all properties within Shared Services are in line with InterContinental Hotels Group (IHG) policy and standard equirements.

  • Ensure that these standards are enforced on a continual basis.

  • Ensure property pass IHG Internal Audit standards (Control Self Assessment) on IT without any qualifications.

  • Coordinate with HR appropriate IT training programs for all properties within Shared Services, monitor hotel training requirements & make training recommendations as appropriate.

  • Co-ordinate hotel IT issues / projects as required.

  • Schedule system downtime with the Hotel ensuring minimum disruption to hotel operations.

  • Ensure all hotel based systems (software / hardware) are appropriately secured.

  • Ensure no new machines are deployed without ensuring Licenses are purchased.

  • Ensure backups are performed daily and completed without error. Errors are to be investigated and verified.

  • Ensure an up to date network schematic & IT Hardware documentation is maintained in a neat & orderly fashion.

  • Establishes documents, test & communicates appropriate disaster recovery emergency procedures when the hotel computer system(s) are inoperable.

  • Provide an efficient service to both suppliers and hotel staff in a timely manner.

  • Coordinate service and maintenance of computer hardware and peripherals, printers, photocopiers, facsimiles, and data services.

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  • Michael Bayerl

    United States Air Force

    “My experience with IHG has been nothing short of awesome and I have learned so much.  Soon I will be the GM of the World’s Largest Holiday Inn Express (currently the IHG Army Hotels on Fort Lee) with 1,000 rooms.”

    Senior Master Sergeant (Ret.) Michael Bayerl joined the U.S. Air Force in 1979. Throughout 20 years of active duty, he served as an Air Force Services Specialist and Inspector General for Services-Air Mobility Command. From the moment he started with the USAF Michael was immersed with hospitality experience, starting out in Food in Beverage before working his way through the ranks and functioning in virtually every position available within military restaurants & hotels.

    In 2002, Michael took on a General Manager position at an Air Force Inn, and since that time, he has managed hotel complexes with over 2000+ rooms, on 3 different properties. Michael found his way to IHG when he intentionally took on a role with Army Lodging, knowing that the hotel would soon be privatized into an IHG hotel.

    Today, Michael is the General Manager at IHG Army Hotels on Fort Lee (soon to be re-branded as the World’s largest Holiday Inn Express).

  • Teresa “Sarge” Colatarci

    Navy

    Meet Teresa “Sarge” Colatarci, general manager/regional director of operations for six IHG Army Hotels at Fort Sam Houston in San Antonio. Following her service in the U.S. Navy, she continues to serve by providing True Hospitality through the IHG Teen Academy.

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