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IHG Guest Service Leader ( Duty Manager ) Thai only -Holiday Inn Express Bangkok Siam in Bangkok, Thailand

Guest Service Leader ( Duty Manager ) Thai only -Holiday Inn Express Bangkok Siam

Job Number EMEAA09314

Hotel Brand: Holiday Inn Express

Europe, Middle East, Asia & Africa - Thailand - Bangkok - Bangkok

Description

About us

Guest Services Leader plays a very significant role for providing consistent smooth operation at the hotel, primarily based at the reception he/she is tasked with ensuring smooth delivery of guest experience, superior cleanliness standards and optimum manpower productivity.

He / she is accountable for Guest Services Attendants who are the face of the hotel providing a unperturbed guest experience. In the absence of the Express Manager the Guest Services Leader will fulfill the responsibility of sole operational charge of the property.

The Guest Services Leader will additionally assume one of the roles of either the ‘Guest Experience Champion’ (GEC), ‘OH&S Champion’,’ Quality and Brand champion & Great Room Champion.

The Guest Experience Champion will be pivotal to delivering our Unique Guest Experience (UGE) and will be responsible for the consistent delivery of the guest experience. Key areas of responsibility will be to anticipate the needs of guests and identify the operational barriers to delivering the UGE. The role acts as the custodian of service delivery.

The OH&S Champion will be responsible for ensuring compliance, staff service culture and accreditation for the Hotels ISO14001 Health & Safety practices.

The Quality and Brand Champion will be responsible to demonstrate brand citizenship by maintaining compliance with all required brand standards, behaviors, hallmarks and license agreement mandates. He / She would drive improvement in guest satisfaction goals, collaborate with colleagues and hotel team members to establish and implement services & programs that meet or exceed guest expectations.

The Great Room Champion will play a significant role in liaising with the outsource Food provider and also oversee and direct the Great Room team, together with Housekeeping to ensure customer service & cleanliness standards and effective use of manpower are achieved.

At Holiday Inn Express ® we want our guests to relax and be themselves which means we need you to:

  • Be you by being natural, professional and personable in the way you are with people

  • Get ready by taking notice and using your knowledge so that you are prepared for anything

  • Show you care by being thoughtful in the way you welcome and connect with guests

  • Take action by showing initiative, taking ownership and going the extra mile

What we need from you

  • Bachelor’s degree / higher education qualification / equivalent in Hotel Management/Business Administration, plus 3 years of Front Office/Guest Service experience including management experience.

  • Must speak fluent English. Other languages preferred.

What we offer

  • Salary + Service Charge (เงินค่าบริการ เฉลี่ย 13,500 ต่อเดือน)

  • Commission ส่วนแบ่งจากยอดขาย (เฉพาะแผนกต้อนรับ)

  • 2 Day Off / Week (วันหยุด 2 วันต่อสัปดาห์)

  • Annual Leave start from 8 days / Year (วันลาพักร้อนเริ่มต้นที่ 8 วันต่อปี)

  • 17 Public Holiday / Year (วันหยุดนขัตฤกษ์ 15 วัน ต่อปี)

  • Group Insurance ประชีวิต ประกันอุบัติเหตุ ประกันสุขภาพ

  • Birthday Leave (วันหยุดวันคล้ายวันเกิด)

  • Meal (อาหารสำหรับพนักงาน)

  • Uniform laundry (บริการซักรีดให้)

  • Employees Award Program รางวัลพนักงานดีเด่น

  • Staff Outing Activity, Staff Party กิจกรรมพักผ่อนนอก สถานที่, งานเลี้ยงสังสรรค์ประจำปี

  • Provident Fund (กองทุนสำรองเลี้ยงชีพ)

  • IHG Employee Rate (ห้องพักราคาพิเศษในเครือ InterContinental Hotel Group กว่า 5,100 โรงแรม)


  • Major Brad D. Anderson

    United States Army

    Major (Ret) Brad Anderson is the Human Resources Manager at IHG Army Hotels – Fort Benning, Georgia. He retired out of the U.S. Army after 23 years of service with combat tours in Iraq (Operation Iraqi Freedom) and Afghanistan (Operation Enduring Freedom).

    Brad enlisted in the U.S. Army in August 1992, and was assigned as an infantryman at Fort Lewis, Wash., where he served six years in 9th Infantry Regiment and 25th Infantry Division. In 1999, he was assigned to Fort Benning, Ga., where he completed Drill Sergeant School and then served with the Infantry Training Brigade. He was next assigned to Officer Candidate School in 2003 and earned his commission as a second lieutenant in the Adjutant General Corps. Major Anderson’s previous assignments as an officer include Camp Casey, South Korea, where he served as a postal platoon leader; Iraq, where he served as deputy plans and operations officer, III Corps; Fort Benning, where he served with 30th Adjutant General Reception Battalion, as Headquarters and Headquarters Company commander; Eglin Air Force Base, Fla., where he served with 7th Special Forces Group (Airborne), as battalion and group human resources officer and Fort Lee where he served his final assignment as the Military Entrance Processing Station (MEPS) commander.

    Brad’s professional military education includes the Adjutant General Corps Officer Basic and Advanced Courses, Airborne School, Air Assault School, Drill Sergeant School, Pathfinder Course, and Rappel Master School. He also earned a Bachelor of Arts Degree in Interdisciplinary Studies from Eastern Washington University, Cheney, Wash.

    Brad’s military awards and decorations include a Joint Service Achievement Medal, 2 Meritorious Service Medals, 4 Army Commendation Medals, 3 Army Achievement Medals, and 4 Army Good Conduct Medals. He has also been awarded a variety of unit and service medals & ribbons, in addition to earning the Expert Infantryman Badge.

    On his first day of military retirement (October 1st, 2015) we proudly welcomed Brad to the IHG family. It was then, that Brad began his career with us as the HR Manager of the IHG Army Hotels on Fort Benning, a role he continues to thrive in today.

  • Michael Bayerl

    United States Air Force

    “My experience with IHG has been nothing short of awesome and I have learned so much.  Soon I will be the GM of the World’s Largest Holiday Inn Express (currently the IHG Army Hotels on Fort Lee) with 1,000 rooms.”

    Senior Master Sergeant (Ret.) Michael Bayerl joined the U.S. Air Force in 1979. Throughout 20 years of active duty, he served as an Air Force Services Specialist and Inspector General for Services-Air Mobility Command. From the moment he started with the USAF Michael was immersed with hospitality experience, starting out in Food in Beverage before working his way through the ranks and functioning in virtually every position available within military restaurants & hotels.

    In 2002, Michael took on a General Manager position at an Air Force Inn, and since that time, he has managed hotel complexes with over 2000+ rooms, on 3 different properties. Michael found his way to IHG when he intentionally took on a role with Army Lodging, knowing that the hotel would soon be privatized into an IHG hotel.

    Today, Michael is the General Manager at IHG Army Hotels on Fort Lee (soon to be re-branded as the World’s largest Holiday Inn Express).

  • Teresa “Sarge” Colatarci

    Navy

    Meet Teresa “Sarge” Colatarci, general manager/regional director of operations for six IHG Army Hotels at Fort Sam Houston in San Antonio. Following her service in the U.S. Navy, she continues to serve by providing True Hospitality through the IHG Teen Academy.

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