IHG Bi-Lingual Social Media Representative- Spanish in Baguio City, Philippines
IHG® (InterContinental Hotels Group) is one of the world’s leading hotel companies with a presence in almost 100 countries. We create Great Hotels, Guests Love® everyday for millions of people and we are looking for people just like you to join our award-winning team.
At IHG® we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team.
Available Career Opportunity:
The Bi-Lingual Social Media Representative - Spanish acts as an online representative building and protecting IHG and its brands through
different social and electronic mediums to support customer satisfaction and
guest retention.. Focusing on service recovery and, wherever possible,
incremental revenue generation by converting leads and contributing to brand
preference. Protect and support brand image by being responsive to customer
concerns. Responding to customer contacts by providing first level support for
the consumer Internet site and On-line services through multiple contact
channels of social media.
ESSENTIAL JOB RESPONSIBILITIES AND DUTIES:
Maintain a consistent, high quality customer-focused orientation. Listen to and communicate with customer to obtain all required information necessary to determine and address their specific needs
Answer inbound calls from IHG guests assisting them with hotel related inquiries
Build an online relationship with consumers and provide feedback on where different conversations are taking place
Compose clear and concise correspondence as requested or required
Review consumer content from social sites as provided by the listening platform and take appropriate action according to internal guidelines
Work with Business Innovation team on projects related to social media and/or e-media.
Use the Listening Platform tool – Cymfony Maestro and other tools to fine tune needs
Provide observations on trends in customer conversations within social media avenues
Provide first level support through the social media channels, telephone and e-mail.
ESSENTIAL SKILLS AND QUALIFICATIONS:
Ability to promote IHG brands, customer engagement, and influence consumer sentiment
An affinity for social media and the ability to quickly assess forms of popular social communication
Experience with social mechanisms as well as more traditional online marketing mechanisms including: Facebook, Twitter, travel recommendation blogs and sites such as Trip Advisor
Excellent proven writing skills with a talent for summarizing product features and corporate messages in an entertaining fashion
Creative and innovative
Ability to become the subject matter expert in new technologies quickly
Enthusiastic, personable and ability to take charge
A startup and flexible mentality when it comes to solving challenges
Knowledge of IHG brands, programs and promotions and service recovery processes
Work is performed in a normal office environment.
You must meet the legal requirements (such as appropriate visas) to work in the Philippines
Compensation and Benefits:
Regularization of employment after 3 months
Hotel Discounts Worldwide for you and your family and friends
Medical Insurance (for employee and immediate family members)
30 days Leave Credits (15 days convertible to cash)
Variable Language Allowance
20% night differential shift
Global Recognition Programs
Global career opportunities, training and room to grow opportunities
And Much More!
Our portfolio of brands is diverse, unique and
exciting. We recapture the glamour of travel with InterContinental® and bring enjoyable travel to everyone with Holiday Inn® . We make business travel
really work with Crowne Plaza® and
pioneer new concepts to meet changing consumer needs with EVEN® Hotels and HUALUXE® .
We’ve built the world’s biggest loyalty brand, IHG® Rewards Club , to show just how much we value our members. IHG’s
most important assets, though, are the hundreds of thousands of great people
who work with us around the world.
We bring True Hospitality
to everyone by connecting our portfolio of leading hotel brands, our
leading-edge systems and our ways of reaching customers, with the passion and
dedication of our colleagues around the world. Individually, these are
strengths. Together, they give us the platform to deliver exceptional growth
and the confidence to know we can make a difference to travellers everywhere.
Our reservations/contact centre in Baguio is conveniently located at the
IHG Building, JHSEZ Camp John Hay Loakan Road, Baguio City, Philippines.
So are you finally ready to get a great career?
Apply today and see for yourself why IHG is one of the leading hotel companies in the world.
Click “Apply Online” and Create (or update) your profile. Upload a copy of your
Upload a copy of your SSS ID/ SSS E1 Form and NBI Clearance if available.
IHG® is an equal opportunity employer.
Follow us on Social Media:
Facebook | https://www.facebook.com/IHGCareersPH
Instagram | https://www.instagram.com/IHGCareersPH
Twitter | https://twitter.com/IHGCareersPH
LinkedIn | https://www.linkedin.com/company-beta/13295237
Job: Central Reservations
Location: Philippines-Baguio City
Requisition ID: BAG000174