IHG Security Manager- InterContinental Stephen F. Austin in Austin, Texas
Security Manager- InterContinental Stephen F. Austin
Job Number R164237
Hotel Brand: InterContinental Hotels
Americas - United States - Texas - Austin
About usDo you see yourself as a Security Manager? What's your passion? Whether you're into tennis, shopping or karaoke, at IHG we're interested in YOU. At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team.HOTEL OVERVIEW: For 70 years, the InterContinental® Brand has been writing the story of international travel and showing guests the InterContinental Life through personalized service, memorable, one of a kind experiences and global etiquette. The property, steps away from the State Capitol and in the heart of downtown, features 193 luxurious accommodations with distinctive style and breathtaking city views, a fitness club, premier meeting and event space, and an array of restaurant and bar options influenced by a variety of international and local flavors. We are looking for passionate people who are charming, confident and internationally-minded to ensure we continue the story of making great things happen at InterContinental Stephen F. Austin Hotel
Your day to day
FINANCIAL RETURNS• Establish documentation and confidential reporting systems to ensure that appropriate investigation documentation and results are available for current litigation/settlement and future reference. Establish necessary and pertinent incident reports or information to police and fire agencies involving investigations and to the Corporate Legal department, Claims Management department, insurance agencies and outside attorneys to assist in case evaluation, settlement or defense involving lawsuits against the Company. • Control labor costs and expenses within the Security department. Participate in the preparation of the annual departmental operating budget and financial plans which support the overall objectives of the hotel. PEOPLE• Manage the daily activities of the security department. Plan and assign posts, work and schedule employees to ensure proper coverage. Communicate and enforce policies and procedures. • Recommend and/or initiate salary, disciplinary, or other staffing-human resources related actions in accordance with Company rules and policies. Alert management of potentially serious issues.• Promote teamwork and quality service through daily communication and coordination with other departments. Key departmental contacts include all hotel staff, Corporate Hotel Management Group and Corporate Risk Management and Legal department.• May interact with outside contacts:o Guests – to ensure their total satisfactiono Regulatory agencies – regarding safety, emergency, and compliance matterso Other contacts as needed (professional organizations, community groups, local media) GUEST EXPERIENCE• Determine the security and safety requirements necessary to ensure that hotel property, employees and guests are protected against theft, crime and threats on a 24 hour per day basis.RESPONSIBLE BUSINESS• Train/educate employees on current safety issues to ensure compliance with all Company loss control policies and current security and safety regulations. Develop and conduct training for general managers, security officers, owners and line level employees in the area of safety, security and fire protection. Inform management of hazardous situations, emergencies or threats to the security of guests, employees or hotel assets. Schedule preventative maintenance and repairs to Security equipment as needed and ensure that equipment is prepared and operational for the following day’s work.• Monitor the Workers Compensation claims/statistics and manage the Workers Compensation reduction program by implementing property specific procedures to reduce claims.• Arrange and provide special security services for special events and executives as requested. • Establish and implement procedures and timing for inspecting employee lockers and bags, parcels, and knapsacks when employees are entering and leaving the hotel and in response to suspicions of misconduct.• Ensure that all loss and safety incidents involving guests, employees and/or hotel loss and safety exposure are thoroughly investigated. Establish procedures to prevent/minimize the loss from theft and other safety risk or litigation against the hotel. Maintain audit reports and records on all loss and safety incidents and implement system or procedure enhancement from information learned during the investigations.• Perform other duties as assigned and may serve as “manager on duty” as required
What we need from you
Some college or vocational training, plus four years of hotel or related security and safety experience and/or military/law enforcement experience, including supervisory experience, or an equivalent combination of education and experience. Must speak fluent English. Other languages preferred.This job requires ability to perform the following:• Carrying, lifting, pushing and/or pulling items weighing up to 50-100 pounds• Frequently standing up and moving about the facility• Frequently handling objects and equipment to secure the facility• Frequently bending, stooping, and kneelingOther:• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.• Certified CPR, First Aid instructor and training in law enforcement techniques desired. • Working knowledge of local laws, investigation methods, OSHA requirements and fire codes and life safety codes.• Problem solving, reasoning, motivating, organizational and training abilities are used often.• Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances are utilized frequently.• May be required to work nights, weekends, and/or holidays.
What we offer
In return we'll give you a competitive financial and benefits package which may include healthcare support, dental, vision, disability and life insurance support, and a matching 401k plan. Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself.So what's your passion? Please get in touch and tell us how you could bring your individual skills to IHG.IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.