IHG Room Service Server - InterContinental Stephen F. Austin Hotel in Austin, Texas

Room Service Server - InterContinental Stephen F. Austin Hotel

Job Number R153522

Hotel Brand:

United States - United States - Texas - Austin

Description

About us

Originally built in 1924 as the city’s first high-rise hotel, the InterContinental Stephen F. Austin’s rich history and luxurious accommodations offer a truly unique experience of Texas hospitality. Conveniently located in the heart of downtown Austin next door to The Paramount Theatre. Known to Austinite’s as the Stephen F, our historic Art Deco façade has been a famous landmark for more than 90 years. Unwind after a busy day in our health club or on the terrace at our Stephen F's bar.

Your day to day

After a big meeting far away from home, or a long wait for a delayed flight, is there anyone more welcoming than a smiling staff? As the friendly face of our hotel , you’ll also be a helpful host, a local expert, and a proud brand ambassador. Whether you’re preparing drinks exactly as our guests want or serving them delicious food, you’ll be devoted to creating relaxing, memorable experiences.

As part of your day to day duties you will:

  • Complete guest payment transactions as outlined in cash and charge procedures. Document legibly the guest’s order information on guest checks.

  • May answer room service phones and record orders; utilize up-selling techniques to increase sales.

  • Promote teamwork and quality service through daily communication and coordination with other departments. Coordinate VIP deliveries with appropriate departments.

  • Alert Management of any service and/or safety issues. Make appropriate service recovery gestures according to established guidelines in order to ensure total guest satisfaction.

  • Delivers and serves food and beverages to hotel guest’s room; set up and serve the order in the guest’s room according to specifications and standards.

  • Describe all menu items; methods of preparation and prices as needed. Work within policy to accommodate guest’s special food requests.

  • Performs set-up and closing side-work; stock service station, make coffee, etc. Preset trays as necessary; prepare flatware “roll-ups”.

  • May be required to retrieve trays from guest rooms and hallways within prescribed time period.

May assist with other duties as assigned

What we need from you

Basic reading, writing and math skills and food service experience with general knowledge of restaurant operations

This job requires ability to perform the following:

  • Carrying or lifting items weighing up to 50 pounds

  • Moving about the kitchen

  • Handling food objects, products and utensils

  • Bending, stooping, kneeling

Other:

  • Communication skills are utilized a significant amount of time when interacting with guests, cooks, and supervisor.

  • Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local or state government agency.

  • Reading and writing abilities are utilized often when taking orders, completing paperwork, etc.

  • Basic math skills are frequently used when handling cash and credit.

  • May be required to work nights, weekends, and/or holidays.

What we offer

In return we'll give you a competitive financial and benefits package including, free shift meals, healthcare support, dental, vision, disability and life insurance support, and a matching 401k plan, 31 DAY discounted Bus passes. Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself. So what's your passion? Please get in touch and tell us how you could bring your individual skills to IHG.

IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.