IHG Room Attendant - InterContinental Stephen F. Austin in Austin, Texas

Room Attendant - InterContinental Stephen F. Austin

Job Number R157684

Hotel Brand: InterContinental Hotels

Americas - United States - Texas - Austin

Description

About us

Do you see yourself as a Room Attendant? What's your passion? Whether you're into sports, shopping or spending time with your pet, at IHG we're interested in YOU. At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team. At InterContinental Hotels & Resorts® we want our guests to feel special, cosmopolitan and In the Know which means we need you to, Be charming by being approachable, having confidence and showing respect, Stay in the moment by understanding and anticipating guests’ needs, being attentive and taking ownership of getting things done. Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special. Originally built in 1924 as the city’s first high-rise hotel, the InterContinental Stephen F. Austin’s rich history and luxurious accommodations offer a truly unique experience of Texas hospitality. Conveniently located in the heart of downtown Austin next door to The Paramount Theatre. Known to Austinite’s as the Stephen F, our historic Art Deco façade has been a famous landmark for more than 90 years.

Your day to day

FINANCIAL RETURNS

  • Notify supervisor when service is complete so rooms may be sold or occupied. Report any room unable to be serviced to supervisor according to established procedures.

  • Report to supervisor needed repairs or unsafe conditions.

  • Monitor and control supplies and amenities, and minimize waste within all areas of housekeeping.

PEOPLE

  • Promote teamwork and quality service through daily communication and coordination with other departments.

GUEST EXPERIENCE

  • Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction.

  • Report, turn in, and/or log all lost and found items according to established procedures.

RESPONSIBLE BUSINESS

  • Clean and service assigned rooms or areas according to established standards and procedures including making beds, dusting, vacuuming, cleaning and sanitizing bathrooms, removing trash, etc. May include cleaning of kitchen area, room refrigerator, coffee maker, cups, glasses, silverware, etc.

  • May regularly assist with deep cleaning projects.

  • May assist with other duties as assigned.

  • May have turndown duties.

What we need from you

Basic reading, writing, and math skills. Some housekeeping experience and ability to speak English preferred.

This job requires ability to perform the following:

  • Carrying or lifting items weighing up to 50 pounds and pushing and or pulling approximately 200 pounds

  • Frequently standing up and moving about the facility

  • Frequently handling objects and equipment to maintain the facility

  • Frequently bending, stooping, and kneeling,

Other:

  • Communication skills are utilized a significant amount of time when interacting with guests and employees.

  • Basic reading, writing, and math abilities are utilized often when reading room assignments, completing checklists, replacing room linens and amenities.

  • May be required to work nights, weekends, and/or holidays.

What we offer

In return we'll give you a competitive financial and benefits package which may include healthcare support, dental, vision, disability and life insurance support, and a matching 401k plan. Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself. So what's your passion? Please get in touch and tell us how you could bring your individual skills to IHG. IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.