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IHG Food & Beverage Team Leader | Crowne Plaza Auckland in Auckland, New Zealand

Food & Beverage Team Leader | Crowne Plaza Auckland

Job Number EMEAA07997

Hotel Brand: Crowne Plaza

Europe, Middle East, Asia & Africa - New Zealand - Auckland - Auckland

Description

About us

At Crowne Plaza Hotels & Resorts, we're all business...mostly!

You could be continuing your career adventure with IHG and we could take your career around the world where you could be working in one of our 5,000 hotels in nearly 100 countries.

At Crowne Plaza Auckland we are looking for a superstar to join our food and beverage team as a Food and Beverage Team Leader.

Your day to day

During your shifts you will pay a particular focus on guest engagement within our F&B outlets. You will be ultimately responsible for ensuring a superior branded guest experience and compliance with quality and operational standards.

  • Use a leadership style that creates a positive environment where colleagues are motivated to deliver consistently high standards

  • Communicate effectively with your team, managers and executives of the hotel

  • Develop your team through coaching, feedback and helping to create performance development goals

  • Ensuring guests are provided with superior customer service at all times

  • Taking appropriate action on all guest feedback whether positive or negative

  • Conduct effective shift briefings

  • Maintain a visible appearance and operational focus

  • Responsible for cash handling and banking procedures if required

There is so much to this role on a day-to-day and it changes every single day! So why not apply now and you could coming in to meet with our team first hand and find out all about the role.

What we need from you

  • Great communication skills

  • Flexibility - we operate 24/7 so working evenings, holidays and weekends are all part of the job

  • Customer service experience

  • Minimum of 1-2 year's in a customer service role

  • Strong - this role can get physical in terms of lifting, pushing and pulling large objects up to 23kg

  • Bachelor's Degree and/or Diploma in Hospitality or Hotel Management is beneficial for the role

What we offer

Well, where do we start?!

  • An opportunity to continue your career adventure with a company that can take your adventure around the world!

  • Free meals whilst on duty

  • Discounted rates at IHG hotels around the world for you and your friends and family!

  • Working alongside incredible people

  • Discounted car parking in the heart of the city - a real bonus!

  • A uniform provided and cleaned for you - by our amazing uniform fairies!

Want to find out more about our career adventures? Follow us on Instagram!

@ihgnzcareers

Please note that we will only consider candidates who are eligible and can prove their valid working rights to live and work in New Zealand.


  • Major Brad D. Anderson

    United States Army

    Major (Ret) Brad Anderson is the Human Resources Manager at IHG Army Hotels – Fort Benning, Georgia. He retired out of the U.S. Army after 23 years of service with combat tours in Iraq (Operation Iraqi Freedom) and Afghanistan (Operation Enduring Freedom).

    Brad enlisted in the U.S. Army in August 1992, and was assigned as an infantryman at Fort Lewis, Wash., where he served six years in 9th Infantry Regiment and 25th Infantry Division. In 1999, he was assigned to Fort Benning, Ga., where he completed Drill Sergeant School and then served with the Infantry Training Brigade. He was next assigned to Officer Candidate School in 2003 and earned his commission as a second lieutenant in the Adjutant General Corps. Major Anderson’s previous assignments as an officer include Camp Casey, South Korea, where he served as a postal platoon leader; Iraq, where he served as deputy plans and operations officer, III Corps; Fort Benning, where he served with 30th Adjutant General Reception Battalion, as Headquarters and Headquarters Company commander; Eglin Air Force Base, Fla., where he served with 7th Special Forces Group (Airborne), as battalion and group human resources officer and Fort Lee where he served his final assignment as the Military Entrance Processing Station (MEPS) commander.

    Brad’s professional military education includes the Adjutant General Corps Officer Basic and Advanced Courses, Airborne School, Air Assault School, Drill Sergeant School, Pathfinder Course, and Rappel Master School. He also earned a Bachelor of Arts Degree in Interdisciplinary Studies from Eastern Washington University, Cheney, Wash.

    Brad’s military awards and decorations include a Joint Service Achievement Medal, 2 Meritorious Service Medals, 4 Army Commendation Medals, 3 Army Achievement Medals, and 4 Army Good Conduct Medals. He has also been awarded a variety of unit and service medals & ribbons, in addition to earning the Expert Infantryman Badge.

    On his first day of military retirement (October 1st, 2015) we proudly welcomed Brad to the IHG family. It was then, that Brad began his career with us as the HR Manager of the IHG Army Hotels on Fort Benning, a role he continues to thrive in today.

  • Michael Bayerl

    United States Air Force

    “My experience with IHG has been nothing short of awesome and I have learned so much.  Soon I will be the GM of the World’s Largest Holiday Inn Express (currently the IHG Army Hotels on Fort Lee) with 1,000 rooms.”

    Senior Master Sergeant (Ret.) Michael Bayerl joined the U.S. Air Force in 1979. Throughout 20 years of active duty, he served as an Air Force Services Specialist and Inspector General for Services-Air Mobility Command. From the moment he started with the USAF Michael was immersed with hospitality experience, starting out in Food in Beverage before working his way through the ranks and functioning in virtually every position available within military restaurants & hotels.

    In 2002, Michael took on a General Manager position at an Air Force Inn, and since that time, he has managed hotel complexes with over 2000+ rooms, on 3 different properties. Michael found his way to IHG when he intentionally took on a role with Army Lodging, knowing that the hotel would soon be privatized into an IHG hotel.

    Today, Michael is the General Manager at IHG Army Hotels on Fort Lee (soon to be re-branded as the World’s largest Holiday Inn Express).

  • Teresa “Sarge” Colatarci

    Navy

    Meet Teresa “Sarge” Colatarci, general manager/regional director of operations for six IHG Army Hotels at Fort Sam Houston in San Antonio. Following her service in the U.S. Navy, she continues to serve by providing True Hospitality through the IHG Teen Academy.

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