IHG Room Specialist in Atlanta, Georgia

Room Specialist

Job Number R152037

Hotel Brand: InterContinental Hotels

United States - United States - Georgia - Atlanta

Description

About us

As a Rooms Specialist , you will be the person our guests rely on to recommend the best products using your professional sales skills, offer local insights and anticipate every detail of a friction-free experience.

The moment a guest steps into our hotel, they walk into a genuinely memorable experience created by the warm atmosphere that you provide making our guests feel at home in any location.

Our Hotel:

InterContinental Buckhead is one of Atlanta’s established Mobil Four Star luxury properties located in the heart of the prestigious Buckhead neighborhood. InterContinental Buckhead Atlanta is a stately and sophisticated hotel that offers premier travel experience with 422 guest rooms, 31,000 square feet of flexible event space including our lavish ballrooms which can host up to 850 guests for a seated dinner and 1500 for a convention, conference or reception. Enjoy local southern-inspired cuisine at Southern Art restaurant, serving breakfast, lunch and dinner inspired by our acclaimed celebrity chef restaurateur and cookbook author Art Smith. Meet friends and colleagues at Bourbon Bar and sip your way through our 70 hand selected craft bourbons. Or enjoy a workout in our fitness center or a swim in our outdoor saltwater pool. Pamper yourself in our newly-renovated Jurlique Spa at InterContinental Buckhead Atlanta where we combine our expertise in growing and crafting pure and effective skin care with holistic therapies from around the world.

Visit our website at: http://www.intercontinentalatlanta.com at http://www.intercontinentalatlanta.com/

Your day to day

Job Overview

Check-in/check-out hotel guests in a timely and professional manner; process all payments according to established procedures.

At InterContinental Hotels & Resorts ® we want our guests to feel special, cosmopolitan and In the Know which means we need you to:

  • Be charming by being approachable, having confidence and showing respect.

  • Stay in the moment by understanding and anticipating guests’ needs, being attentive and taking ownership of getting things done.

  • Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.

Duties and Responsibilities

FINANCIAL RETURNS

  • Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assigned bank.

  • Issue, control and release guest safe-deposit boxes.

  • Up-sell rooms where possible to maximize hotel revenue.

PEOPLE

  • Answer phones in a prompt and courteous manner.

  • Welcome guests in a friendly, prompt and professional manner.

  • Register guests, issue room keys, provide information on hotel services and room location.

  • Communicate any outstanding guest requests or issues to management that may require

additional monitoring or follow-up.

QUALIFICATIONS AND REQUIREMENTS

High School diploma or equivalent, plus one year front desk/guest service experience. Some college preferred. Must speak fluent English. Other languages preferred.

This job requires ability to perform the following:

  • Frequently standing up behind the desk and front office areas

  • Carrying or lifting items weighing up to 50 pounds

  • Handling objects, products and computer equipment

  • Use a keyboard to operate various property management and reservations systems, etc.Other:

  • Communication skills are utilized a significant amount of time when interacting with guests and employees.

  • Reading and writing abilities are utilized often.

  • Basic math skills are used frequently.

  • Problem solving, reasoning, motivating and training abilities are often used.

May be required to work nights, weekends, and/or holidays.

What we need from you

GUEST EXPERIENCE

  • Respond appropriately to guest complaints. Make appropriate service recovery gestures in order to ensure total guest satisfaction.

  • May routinely book guest reservations for individuals and/or groups that are requested either by changes.

  • phone or from within the hotel; process cancellations, revisions, and information updates on

RESPONSIBLE BUSINESS

  • Promote team work and quality service through daily communications and coordination with

  • other departments.

  • Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc.