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IHG Process Advisor IT Process Management in Atlanta, Georgia

Process Advisor IT Process Management

Job Number R167329

Hotel Brand: IHG Corporate

Americas - United States - Georgia - Atlanta


About us

Bringing True Hospitality to the world.

We want to welcome you to a world of bringing True Hospitality to everyone. When you join us at IHG®, you become part of our global family. A welcoming culture of warmth, honesty, and a passion for providing True Hospitality.

We pride ourselves on letting your personality and passions shine, recognizing the individual contribution you make and supporting your ambition to learn and create your own career path. In making a difference to our guests and owners, colleagues and communities, every day is a chance to create great and unique experiences, in your own way.

With over 370,000 colleagues in nearly 100 countries sharing our values, there’s countless opportunities at your fingertips.

We’re growing; grow with us.

Your day to day

The Advisor IT Process Management is a subject matter expert in their area that provides key business consultation to stakeholders. The Advisor IT Process Management advises stakeholders on methods to identify and clarify complex business requirements. The Advisor IT Process Management is an experienced individual contributor capable of working under limited supervision.

Essential Duties and Responsibilities

  • Identifies and consults on complex problems and process improvements of a diverse cross functional scope to influence process efficiency.

  • Leads the streamlining of processes and/or change improvements of operational business practices via analysis and interpretation of current policy, procedure and business needs.

  • Consults and advises stakeholders on methods to achieve customer objectives, business needs and processes / workflows.

  • Actively participates in industry groups to stay abreast of trends and best practices, with the ability to translate them into recommended methods and techniques for obtaining solutions.

  • Consults with stakeholders on business implications of recommended process design or improvements.

  • Advises on process implementations in cooperation with key stakeholders to ensure successful rollout, delivery and sustainability to ensure benefits realization.

  • Advises stakeholders and partners on the identification, tracking and reporting of key metrics and measurement of process efficiency.

  • Advises business analysts, architects, business partners and other key stakeholders to contribute to and/or propose system solutions and effort estimations.

What we need from you

Education Bachelor's or Master's Degree in a relevant field of work or an equivalent combination of education and work related experience.

Experience Typically a minimum of 10+ years of progressive work related experience with demonstrated proficiency in multiple disciplines, technologies, or processes related to the position.

Technical Skills and Knowledge

  • Expert analytical thinking/quantitative, reconciliation, planning, organizational and time management skills to include summarizing information and clearly identifying key elements, patterns, results or relationships.

  • Extensive experience in the application of statistical methods, mathematical techniques, forecasting, cost-benefit analysis and related analytical tools.

  • Expert knowledge of process mapping/modeling and business process reengineering.

  • Expert systematic investigational skills – include gathering and analyzing data from multiple sources.

  • Understanding of implications of business requirements on the application(s) with the ability to advise stakeholders and key business partners.

  • Expert awareness and knowledge of market trends, business strategies and technology and their interrelationships.

  • Experience advising stakeholders in business process improvement initiatives.

  • Ability to display expert verbal and written communication skills with all levels within the organization.

  • Proven experience in working effectively with diverse internal and external contacts.

  • Technical writing skills are a plus.

  • Ideal candidates will hold or be in the process of obtaining a certification in a process improvement discipline (e.g. Lean Six Sigma certification, Certified Business Process Professional (CBPP), Certified Business Process Improvement/Reengineering Practitioner (BPR), etc.).

  • Possess expert knowledge of supported systems within respective area.

  • Able to confidently utilize MS Word, MS Excel, MS SharePoint & MS Visio.

  • The ability to maintain discretion and confidentiality.

What we offer

We’ll reward all your hard work with a great salary and benefits – including great room discount and superb training.

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care, that you notice the little things that make a difference to guests as well as always looking for ways to improve - click here to find out more about us.

IHG is an equal opportunity employer. Minorities/Females/Disabled/Veterans

  • Major Brad D. Anderson

    United States Army

    Major (Ret) Brad Anderson is the Human Resources Manager at IHG Army Hotels – Fort Benning, Georgia. He retired out of the U.S. Army after 23 years of service with combat tours in Iraq (Operation Iraqi Freedom) and Afghanistan (Operation Enduring Freedom).

    Brad enlisted in the U.S. Army in August 1992, and was assigned as an infantryman at Fort Lewis, Wash., where he served six years in 9th Infantry Regiment and 25th Infantry Division. In 1999, he was assigned to Fort Benning, Ga., where he completed Drill Sergeant School and then served with the Infantry Training Brigade. He was next assigned to Officer Candidate School in 2003 and earned his commission as a second lieutenant in the Adjutant General Corps. Major Anderson’s previous assignments as an officer include Camp Casey, South Korea, where he served as a postal platoon leader; Iraq, where he served as deputy plans and operations officer, III Corps; Fort Benning, where he served with 30th Adjutant General Reception Battalion, as Headquarters and Headquarters Company commander; Eglin Air Force Base, Fla., where he served with 7th Special Forces Group (Airborne), as battalion and group human resources officer and Fort Lee where he served his final assignment as the Military Entrance Processing Station (MEPS) commander.

    Brad’s professional military education includes the Adjutant General Corps Officer Basic and Advanced Courses, Airborne School, Air Assault School, Drill Sergeant School, Pathfinder Course, and Rappel Master School. He also earned a Bachelor of Arts Degree in Interdisciplinary Studies from Eastern Washington University, Cheney, Wash.

    Brad’s military awards and decorations include a Joint Service Achievement Medal, 2 Meritorious Service Medals, 4 Army Commendation Medals, 3 Army Achievement Medals, and 4 Army Good Conduct Medals. He has also been awarded a variety of unit and service medals & ribbons, in addition to earning the Expert Infantryman Badge.

    On his first day of military retirement (October 1st, 2015) we proudly welcomed Brad to the IHG family. It was then, that Brad began his career with us as the HR Manager of the IHG Army Hotels on Fort Benning, a role he continues to thrive in today.

  • Michael Bayerl

    United States Air Force

    “My experience with IHG has been nothing short of awesome and I have learned so much.  Soon I will be the GM of the World’s Largest Holiday Inn Express (currently the IHG Army Hotels on Fort Lee) with 1,000 rooms.”

    Senior Master Sergeant (Ret.) Michael Bayerl joined the U.S. Air Force in 1979. Throughout 20 years of active duty, he served as an Air Force Services Specialist and Inspector General for Services-Air Mobility Command. From the moment he started with the USAF Michael was immersed with hospitality experience, starting out in Food in Beverage before working his way through the ranks and functioning in virtually every position available within military restaurants & hotels.

    In 2002, Michael took on a General Manager position at an Air Force Inn, and since that time, he has managed hotel complexes with over 2000+ rooms, on 3 different properties. Michael found his way to IHG when he intentionally took on a role with Army Lodging, knowing that the hotel would soon be privatized into an IHG hotel.

    Today, Michael is the General Manager at IHG Army Hotels on Fort Lee (soon to be re-branded as the World’s largest Holiday Inn Express).

  • Teresa “Sarge” Colatarci


    Meet Teresa “Sarge” Colatarci, general manager/regional director of operations for six IHG Army Hotels at Fort Sam Houston in San Antonio. Following her service in the U.S. Navy, she continues to serve by providing True Hospitality through the IHG Teen Academy.