IHG Manager, User Experience in Atlanta, Georgia

Manager, User Experience

Job Number R158433

Hotel Brand:

Americas - United States - Georgia - Atlanta


About us

Bringing True Hospitality to the world.

We want to welcome you to a world of bringing True Hospitality to everyone. When you join us at IHG®, you become part of our global family. A welcoming culture of warmth, honesty, and a passion for providing True Hospitality.

We pride ourselves on letting your personality and passions shine, recognizing the individual contribution you make and supporting your ambition to learn and create your own career path. In making a difference to our guests and owners, colleagues and communities, every day is a chance to create great and unique experiences, in your own way.

With over 370,000 colleagues in nearly 100 countries sharing our values, there’s countless opportunities at your fingertips.

We’re growing; grow with us.

Your day to day

The User Experience Architect within the UX Studio will help drive the digital experience design of IHG’s family of branded responsive websites, contributing to strong brand awareness, desirability and improved usability for our guests. Our ideal candidate has a passion for creative problem-solving with multiple techniques at the ready to uncover guest needs, wants and opportunities, and the communication skills to present ideas effectively to business and technical audiences.

Essential Duties and Responsibilities

  • Lead user experience strategy and design for IHG websites, applications, e-commerce

  • Collaborate with business and technical stakeholders to create innovative, accessibility-compliant user interfaces

  • Create design briefs with product management and roadmap goals in mind

  • Lead brainstorming workshops and collaborative design meetings with stakeholders

  • Collaborate with creative counterparts to activate product strategies for digital experiences

  • Approve design comps and overall design direction, sometimes directing external agency partners

  • Create user flows, wireframes, site maps, and prototypes for digital experiences

  • Define and maintain global user experience standards; work with other team members to develop standards for UX/UI; follow and update UX pattern library and design systems

  • Throughout the lifecycle of product development, provide review and feedback to technology and QA teams as needed

  • Attend and contribute to peer review sessions and team meetings

  • Stay abreast of new techniques, trends and competitive set products

  • Initiate, conceptualize and lead user interface design based on a thorough understanding of IHG’s hospitality service functionality and usability.​

  • Communicate user interface design implementation to technology teams in the form of detailed specifications and design documents.​

  • Design user interfaces that are consistent with IHG’s brand strategy.

What we need from you

Education Bachelors or Masters Degree in Human Factors Psychology, Instructional Design or a relevant field of work, or an equivalent combination of education and work-related experience.

Experience Bachelor's degree in a design or marketing-related discipline. 8-10 years of progressive work-related experience in digital design, 6-8 years of experience as a senior user experience architect, UX designer, or UX lead, 2+ years of experience designing for responsive web and/or mobile apps. Experience designing digital experiences for the travel industry is a plus.

Technical Skills and Knowledge

  • Experience with current responsive web design techniques, with supporting portfolio examples

  • Experience with enterprise-level user experience architecture and design processes; agile experience a plus

  • Demonstrated expertise defining digital user experiences using research methodologies such as heuristic evaluation, prototyping, in-lab and online usability testing 

  • Expert level user experience architecture skills using design tools such as Axure, Omnigraffle, Sketch, webflow, and Keynote to creative responsive or device-specific designs 

  • Demonstrated ability to understand target audience needs and business needs, finding the best balance and applying to creative solutions 

  • Strong conceptualization ability; facilitate and lead creative brainstorming sessions

  • Excellent presentation skills; excellent verbal and written communication skills 

  • Demonstrated ability to present and defend design concepts to decision-makers

  • Demonstrated ability to effectively manage multiple projects or activities in a dynamic environment 

  • Strong organizational skills and ability to prioritize tasks required 

  • Comfortable using referential authority to gain consensus amongst disparate stakeholders in the spirit of customer-centricity 

  • Ability to work effectively as part of a project team including product managers, visual designers, content strategists, copywriters 

  • Understanding of designing for Adobe Experience Manager is strongly desired

What we offer

We’ll reward all your hard work with a great salary and benefits – including great room discount and superb training.

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care, that you notice the little things that make a difference to guests as well as always looking for ways to improve - click here to find out more about us.

IHG is an equal opportunity employer. Minorities/Females/Disabled/Veterans