IHG Manager, Luxury Loyalty Programs in Atlanta, Georgia

Description:

Do you see yourself as the Manager, Luxury Loyalty Programs for the Multi-Brand and Relationship Marketing team?

What's your passion? Whether you're into tennis, shopping or karaoke, at IHG we're interested in YOU. At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team.

This role

is predominantly focused on managing the delivery of the global luxury loyalty

programs to ensure a best in class experience for members, hotels and IHG.

Responsible for leading marketing and communications efforts for the program,

including member communications, and serve as global steward for the

InterContinental Ambassador brand identity.

Essential Duties andResponsibilities

Utilize member

insights and research to help recommend, develop and launch planned program

communications.

Develop

expertise on luxury marketplace and consumer needs.

Manage

communications and marketing strategy for global luxury programs, and ensure all communications are on brand and convey the most relevant information to members for that channel and deliver on defined ROI.

Oversee member card

fulfillment and work with operations team to improve processes to ensure efficiencies

in time and delivery.

Manage yearly

migration process for members who maintain, earn or lose status within the

program.

Agency and stakeholder

management for creative and development of key initiatives, including brand

identity.

Serve as expert for

global Luxury Loyalty team. Receive and address questions and requests on

loyalty programs from key stakeholders and hotels, and proactively compile,

communicate and present key program updates and reporting/analysis. Represent

loyalty programs team at key meetings/forums as needed.

Budget

development and management for luxury loyalty program initiatives.

Qualifications

Education

Bachelors

or Masters degree in relevant discipline or an equivalent combination of

education and experience.

Experience

8

years progressive work related experience with demonstrated understanding of

multiple business processes related to the position including marketing development,

implementation and or management (preferably within the travel industry).

Technical Skills andKnowledge

  • Strong knowledge ofmarketing principles, including strategic concept development for newproducts/programs and market research.

  • Cursory knowledge of dataflows within the Company.

  • Cursory knowledge ofloyalty program databases and operating systems.

  • Experience with MicrosoftPowerPoint, Excel and Word

  • Demonstrated communicationskills including ability to present to all levels of the organization, abilityto influence and ability to build and maintain internal & externalrelationships.

  • Demonstrated projectmanagement skills in organizing, planning and executing mid to large sizeprojects from conception through implementation.

  • Budgetdevelopment/management

  • Brand management

  • Program or promotionstrategy development and implementation

  • Preferably, demonstratedsuccess working with a geographically-dispersed team.

In return we'll give you a competitive financial and benefits package which can include healthcare and dental coverage, disability and life insurance, and a matched 401(k) program . Hotel discounts worldwide are available as well as the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself.

So what's your passion? Please get click "Apply Online" and tell us how you could bring your individual skills to IHG.

IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans

Job: Executive / Corporate

Location: GA-Atlanta

Requisition ID: R150014