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IHG Manager Loyalty Development Analytics in Atlanta, Georgia

Manager Loyalty Development Analytics

Job Number R172678

Hotel Brand:

Americas - United States - Georgia - Atlanta


About us

Bringing True Hospitality to the world.

We want to welcome you to a world of bringing True Hospitality to everyone. When you join us at IHG®, you become part of our global family. A welcoming culture of warmth, honesty, and a passion for providing True Hospitality.

We pride ourselves on letting your personality and passions shine, recognizing the individual contribution you make and supporting your ambition to learn and create your own career path. In making a difference to our guests and owners, colleagues and communities, every day is a chance to create great and unique experiences, in your own way.

With over 370,000 colleagues in nearly 100 countries sharing our values, there’s countless opportunities at your fingertips.

We’re growing; grow with us as a Manager Loyalty Development Analytics

Your day to day

Provide analytical support and strategic insights to Loyalty and Partnership team. Create solid recommendations on Loyalty program economics through the modeling of customer stay behavior, program costs and competitive structures. Interpret and explain technical findings to business stakeholders in practical non-technical language, and consistently follow up to ensure that business decisions are based on those findings moving forward. Work well independently, as part of a global team with many differing regions, and as a strong leader and motivator of an insights-oriented team.

Essential Duties and Responsibilities

  • Thoroughly investigates ways in which business questions can be answered by diligently and precisely overseeing consumer insights / analytics work

  • Consults with Loyalty functional experts to establish analytical support objectives.

  • Coordinates with Market Research and Analytics teams to establish proactive analytic programs and projects to derive consumer insights and formulate business recommendations.

  • Creates complex statistical models of member behavior and program costs to support development of optimal structures for the loyalty program, reward night reimbursements, partnerships, etc.

  • Designs complex performance tracking methods for loyalty programs and translate insights into action.

  • Supports creation of powerful presentations of points of view to upper management

  • Collaborate with the broader analytics team to leverage best practices and deliver efficiencies

  • Make recommendations for enhancements to the loyalty database from an information needs perspective including internal and external data sources.

  • May lead and review the work of less experienced staff by providing mentoring, technical guidance and training in daily activities.

What you need to bring


Bachelors or Master’s degree in business, economics, or statistics, or an equivalent combination of education and work related experience.


The ideal candidate will have 8+ years progressive work experience, with emphasis on business or loyalty program analysis.

Technical Skills and Knowledge

  • Demonstrated programming experience with statistical and database software (SQL and Tableau required, SAS preferred). Exposure to Alteryx, R or Python a plus.

  • Demonstrated strategic agility and problem solving abilities using a hypothesis led approach.

  • Experience conducting complex analysis by aggregating large data sets from multiple sources to deliver insights on business/program performance and/or opportunities

  • Experience developing dynamic models or dashboards in Tableau and MS Excel

  • Experience conducting quantitative analyses including some or all of the following: market segmentation, product positioning, product pricing, concept testing or market sizing.

  • Strong communication skills, both oral and written, and proficiency with MS Word and PowerPoint for the purpose of translating technical and statistical information into actionable business insights for senior management.

  • Familiarity with financial concepts preferred: ROI, NPV, pro forma modeling.

  • Demonstrated critical thinking abilities and curiosity to find the underlying causes/drivers of performance

  • Self-motived with ability to manage multiple projects and priorities

What we offer

We’ll reward all your hard work with a great salary and benefits – including great room discount and superb training.

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care, that you notice the little things that make a difference to guests as well as always looking for ways to improve - click here to find out more about us.

IHG is an equal opportunity employer. Minorities/Females/Disabled/Veterans

  • Major Brad D. Anderson

    United States Army

    Major (Ret) Brad Anderson is the Human Resources Manager at IHG Army Hotels – Fort Benning, Georgia. He retired out of the U.S. Army after 23 years of service with combat tours in Iraq (Operation Iraqi Freedom) and Afghanistan (Operation Enduring Freedom).

    Brad enlisted in the U.S. Army in August 1992, and was assigned as an infantryman at Fort Lewis, Wash., where he served six years in 9th Infantry Regiment and 25th Infantry Division. In 1999, he was assigned to Fort Benning, Ga., where he completed Drill Sergeant School and then served with the Infantry Training Brigade. He was next assigned to Officer Candidate School in 2003 and earned his commission as a second lieutenant in the Adjutant General Corps. Major Anderson’s previous assignments as an officer include Camp Casey, South Korea, where he served as a postal platoon leader; Iraq, where he served as deputy plans and operations officer, III Corps; Fort Benning, where he served with 30th Adjutant General Reception Battalion, as Headquarters and Headquarters Company commander; Eglin Air Force Base, Fla., where he served with 7th Special Forces Group (Airborne), as battalion and group human resources officer and Fort Lee where he served his final assignment as the Military Entrance Processing Station (MEPS) commander.

    Brad’s professional military education includes the Adjutant General Corps Officer Basic and Advanced Courses, Airborne School, Air Assault School, Drill Sergeant School, Pathfinder Course, and Rappel Master School. He also earned a Bachelor of Arts Degree in Interdisciplinary Studies from Eastern Washington University, Cheney, Wash.

    Brad’s military awards and decorations include a Joint Service Achievement Medal, 2 Meritorious Service Medals, 4 Army Commendation Medals, 3 Army Achievement Medals, and 4 Army Good Conduct Medals. He has also been awarded a variety of unit and service medals & ribbons, in addition to earning the Expert Infantryman Badge.

    On his first day of military retirement (October 1st, 2015) we proudly welcomed Brad to the IHG family. It was then, that Brad began his career with us as the HR Manager of the IHG Army Hotels on Fort Benning, a role he continues to thrive in today.

  • Michael Bayerl

    United States Air Force

    “My experience with IHG has been nothing short of awesome and I have learned so much.  Soon I will be the GM of the World’s Largest Holiday Inn Express (currently the IHG Army Hotels on Fort Lee) with 1,000 rooms.”

    Senior Master Sergeant (Ret.) Michael Bayerl joined the U.S. Air Force in 1979. Throughout 20 years of active duty, he served as an Air Force Services Specialist and Inspector General for Services-Air Mobility Command. From the moment he started with the USAF Michael was immersed with hospitality experience, starting out in Food in Beverage before working his way through the ranks and functioning in virtually every position available within military restaurants & hotels.

    In 2002, Michael took on a General Manager position at an Air Force Inn, and since that time, he has managed hotel complexes with over 2000+ rooms, on 3 different properties. Michael found his way to IHG when he intentionally took on a role with Army Lodging, knowing that the hotel would soon be privatized into an IHG hotel.

    Today, Michael is the General Manager at IHG Army Hotels on Fort Lee (soon to be re-branded as the World’s largest Holiday Inn Express).

  • Teresa “Sarge” Colatarci


    Meet Teresa “Sarge” Colatarci, general manager/regional director of operations for six IHG Army Hotels at Fort Sam Houston in San Antonio. Following her service in the U.S. Navy, she continues to serve by providing True Hospitality through the IHG Teen Academy.