IHG Change Management and Communications Manager in Atlanta, Georgia

Change Management and Communications Manager

Job Number R148859

Hotel Brand: IHG Corporate

United States - United States - Georgia - Atlanta


About us

When you're a part of IHG, you're more than your job title. If you're anything like Isabella you're a music lover and an avid soccer player too. And that's what we love the individual talents, interests and dreams that make you who you are. Join the Analytics team at IHG and we won't expect you to conform to any stereotype because we know that a team with different perspectives and passions can only make us stronger.

Your day to day

Job Summary

Measure and monitor the pulse of the Concerto program to inform our communication, engagement, and project activities in collaboration with the business readiness team. Develop and maintain all tools, reports and processes for managing stakeholder initiatives and oversee collection and distillation of feedback. Key focus is to support preparing stakeholders (internal & external) to adopt change driven by introduction of new foundation revenue systems.

Support Stakeholder Engagement:

  • Maintain documentation on changes and people, process, technology and business impacts; develop and maintain documentation on stakeholder action plans

  • Identify stakeholders, degree of change, and high-level changes for each group. Maintain high level Stakeholder Assessment and updated heat maps.

  • Provide detailed analysis, reporting and directional, actionable commentary on stakeholder assessment data.

  • Develop Regional Engagement Events – plan, develop content, coordinate logistics, invites, and execute events that deliver a steady flow of information, setting a consistent tone for Concerto, and serving to engage, align, and build commitment from key stakeholders

  • Develop all change management deliverables as needed.

Support Change Network:

  • Provide Change Network communications support

  • Support facilitation of Change Network calls and meetings – document meeting minutes, action items, and drive progress forward Design templates and tools for evaluating program stakeholders

  • Maintain member database/list and identify opportunities, develop and execute recommendations for participation across stakeholder groups

Support Readiness Assessment and Reporting:

  • Develop readiness assessments, measure progress of stakeholder functional groups and regions, analyze and monitor results over time

  • Work with outside vendor on timing and delivery of business readiness assessments and reporting needs

  • Develop detailed reports by stakeholder group to inform progress and identify areas of achievement and concern in support of stakeholder readiness metrics.

What we need from you


Bachelor Degree in marketing, mass communications or related discipline or relevant related experience.


  • Minimum 5 years experience in supporting the development and implementation of internal and/or external communications at the corporate level gained either on the client or agency side

  • Experience in a multi-cultural, multi-national environment

  • Strong written and oral communication skills in English

Technical Skills & Knowledge

  • Strong project management skills with ability to meet tight deadlines. Exceptional desktop publishing capability, people-oriented, and able to work independently when needed.

What we offer

In return we'll give you a competitive financial and benefits package which can include healthcare and dental coverage, disability and life insurance, and a matched 401(k) program. Hotel discounts worldwide are available as well as the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself.

So what's your passion? Please click Apply Online and tell us how you could bring your individual skills to IHG.

IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans