IHG Analyst, Voice Channel Analytics in Atlanta, Georgia

Analyst, Voice Channel Analytics

Job Number R701275_27

Hotel Brand: IHG Corporate

United States - United States - Georgia - Atlanta


About us

When youre a part of IHG, you're more than your job title. If you're anything like Isabella you're a music lover and an avid soccer player too. And that's what we love the individual talents, interests and dreams that make you who you are. Join the Analytics team at IHG and we wont expect you to conform to any stereotype because we know that a team with different perspectives and passions can only make us stronger.

Your day to day

Job Summary

  • Work as part of a team of analysts providing analytical support related to IHG global booking distribution call center channel.

  • Use quantitative analysis to produce insights that directly lead to business growth.

  • Leverage story telling capabilities to influence business partners to take action on insight based recommendations. Produce insightful deep dives into performance of IHG Call Center operations, Call Center programs and overall Call Center Channel performance.

  • Communicate channel performance outcomes with channel leaders.

  • Summarize complex concepts in easy to understand terms so business activities can be taken.

  • Develop and deliver presentations to channel leaders

  • Drive channel performance outcomes by driving insights and performing adhoc analysis.

  • Implement new statistical or other mathematical methodologies as needed for learning models or data analysis

  • Use data mining software, forecasting models, and statistical/computational models to achieve analytical objectives such as maximizing revenue and channel mix

What we need from you


Bachelor's in a relevant field of work in business, economics, or statistics, or an equivalent combination of education and work related experience.


4 to 7 years progressive work related experience in relational decision-support databases and consulting in the analytics discipline with demonstrated proficiency and understanding in one or more functions related to the position.

Technical Skills and Knowledge

  • Excellent communication skills, both oral and written, for translating quantitative information into actionable business insights for senior management and staff.

  • Required demonstration of designing and developing metrics, reports and analysis to drive key business decisions. Required knowledge of relational databases with demonstrated technical experience querying using SQL.

  • Demonstrated proficiency developing queries in order to transform data from relational and flat-file database structures.

  • Required knowledge of data visualization techniques and use of data visualization tools (Tableau, Business Objects, etc) preferred.

  • Knowledge of statistical concepts and demonstrated use of statistical software (SAS and/or R) a plus.

What we offer

n return we'll give you a competitive financial and benefits package which can include healthcare and dental coverage, disability and life insurance, and a matched 401(k) program. Hotel discounts worldwide are available as well as the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself.

So what's your passion? Please click Apply Online and tell us how you could bring your individual skills to IHG.

IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans