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IHG Analyst, Mainstream Category and Brand Performance in Atlanta, Georgia

Analyst, Mainstream Category and Brand Performance

Job Number R169813

Hotel Brand:

Americas - United States - Georgia - Atlanta

Description

About us

Bringing True Hospitality to the world.

We want to welcome you to a world of bringing True Hospitality to everyone. When you join us at IHG®, you become part of our global family. A welcoming culture of warmth, honesty and a passion for providing True Hospitality.

We pride ourselves on letting your personality and passions shine, recognizing the individual contribution you make and supporting your ambition to learn and create your own career path. In making a difference to our guests and owners, colleagues and communities, every day is a chance to create great and unique experiences, in your own way.

With over 370,000 colleagues in nearly 100 countries sharing our values, there’s countless opportunities at your fingertips.

We’re growing; grow with us.

Your day to day

Coordinate the compilation of hotel/brand performance data with internal constituents and outside consultants. Maintain performance databases. Respond to inquiries about performance data and provide interpretation and analysis.

Essential Duties and Responsibilities – (Key Activities)

  • Maintain and coordinate internal performance databases. Research disparities in database information and synchronize database file information to ensure all databases are accurate.

  • Monitor continuous quality and integrity of data collection and reporting methodologies and provide input for improvements to those processes as needed. Utilize qualitative (back-checking) and quantitative (phone calls to properties/BSC) means to fact-check the completeness and accuracy of data.

  • Contribute to the evaluation and analysis of performance trends. Work with the Director and unit staff to formulate strategic and tactical responses to performance dynamics revealed via the analysis of performance data.

  • Respond to requests, inquiries, and problems from internal Company staff, including interpreting performance data, researching data sources and/or data integrity, and providing general performance program information as needed. Independently work with hotel managers, brand managers or company senior management to respond to data requests, identify trends in data for a particular hotel or segment, or provide additional performance information.

  • Perform uploads of periodic data received from vendors and internal sources on a daily/weekly/monthly basis. Generate reports as needed for Performance Strategy and Planning staff or senior management. Prepare report data for presentations, inserts into strategic planning reports, or other projects as needed.

  • Perform various audit checks on reports/analysis prepared by the unit before they are sent to stakeholders. Independently re-run database queries as needed and back-check the facts presented in analysis and reports for accuracy. Identify and resolve any discrepancies, notifying management of any changes made.

What we need from you

Education –

Bachelor’s degree in Business, Marketing or a relevant field of work, or an equivalent combination of education and work-related experience.

Experience –

2 – 5 years progressive work-related experience with demonstrated technical proficiency related to the position including database management and compiling reports.

Technical Skills and Knowledge –

  • Demonstrated proficiency in entering and maintaining confidential database information.

  • Demonstrated strong computer skills to include Microsoft Office (Excel, PowerPoint, and Word) and relational databases, specifically MS Access, including advanced functions.

  • Demonstrated knowledge of Holidex, J-screens, FIS, SQL (Structured Query Language) and SAR desirable for the purpose of pulling/coordinating data from company databases in order to perform analyses or other reporting.

  • Demonstrated clear, concise and succinct communication skills, including adapting both verbal and written communication to the needs and level of user.

  • Demonstrated ability to maintain a consistent, high quality customer-focused orientation, including providing clear, accurate information; explaining procedures or materials or providing supplemental information; anticipating problems or questions.

  • Demonstrated analytical skills and ability to use the results of analysis to make effective strategic decisions.

  • Demonstrated ability to manage multiple projects simultaneously and efficiently, and to perform concurrent tasks that require technical and functional competence.

  • Knowledge of hospitality industry preferred.

What we offer

We’ll reward all your hard work with a great salary and benefits – including great room discount and superb training.

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care, that you notice the little things that make a difference to guests as well as always looking for ways to improve - click here to find out more about us.

IHG is an equal opportunity employer: Minorities/Females/Disabled/Veterans


  • Major Brad D. Anderson

    United States Army

    Major (Ret) Brad Anderson is the Human Resources Manager at IHG Army Hotels – Fort Benning, Georgia. He retired out of the U.S. Army after 23 years of service with combat tours in Iraq (Operation Iraqi Freedom) and Afghanistan (Operation Enduring Freedom).

    Brad enlisted in the U.S. Army in August 1992, and was assigned as an infantryman at Fort Lewis, Wash., where he served six years in 9th Infantry Regiment and 25th Infantry Division. In 1999, he was assigned to Fort Benning, Ga., where he completed Drill Sergeant School and then served with the Infantry Training Brigade. He was next assigned to Officer Candidate School in 2003 and earned his commission as a second lieutenant in the Adjutant General Corps. Major Anderson’s previous assignments as an officer include Camp Casey, South Korea, where he served as a postal platoon leader; Iraq, where he served as deputy plans and operations officer, III Corps; Fort Benning, where he served with 30th Adjutant General Reception Battalion, as Headquarters and Headquarters Company commander; Eglin Air Force Base, Fla., where he served with 7th Special Forces Group (Airborne), as battalion and group human resources officer and Fort Lee where he served his final assignment as the Military Entrance Processing Station (MEPS) commander.

    Brad’s professional military education includes the Adjutant General Corps Officer Basic and Advanced Courses, Airborne School, Air Assault School, Drill Sergeant School, Pathfinder Course, and Rappel Master School. He also earned a Bachelor of Arts Degree in Interdisciplinary Studies from Eastern Washington University, Cheney, Wash.

    Brad’s military awards and decorations include a Joint Service Achievement Medal, 2 Meritorious Service Medals, 4 Army Commendation Medals, 3 Army Achievement Medals, and 4 Army Good Conduct Medals. He has also been awarded a variety of unit and service medals & ribbons, in addition to earning the Expert Infantryman Badge.

    On his first day of military retirement (October 1st, 2015) we proudly welcomed Brad to the IHG family. It was then, that Brad began his career with us as the HR Manager of the IHG Army Hotels on Fort Benning, a role he continues to thrive in today.

  • Michael Bayerl

    United States Air Force

    “My experience with IHG has been nothing short of awesome and I have learned so much.  Soon I will be the GM of the World’s Largest Holiday Inn Express (currently the IHG Army Hotels on Fort Lee) with 1,000 rooms.”

    Senior Master Sergeant (Ret.) Michael Bayerl joined the U.S. Air Force in 1979. Throughout 20 years of active duty, he served as an Air Force Services Specialist and Inspector General for Services-Air Mobility Command. From the moment he started with the USAF Michael was immersed with hospitality experience, starting out in Food in Beverage before working his way through the ranks and functioning in virtually every position available within military restaurants & hotels.

    In 2002, Michael took on a General Manager position at an Air Force Inn, and since that time, he has managed hotel complexes with over 2000+ rooms, on 3 different properties. Michael found his way to IHG when he intentionally took on a role with Army Lodging, knowing that the hotel would soon be privatized into an IHG hotel.

    Today, Michael is the General Manager at IHG Army Hotels on Fort Lee (soon to be re-branded as the World’s largest Holiday Inn Express).

  • Teresa “Sarge” Colatarci

    Navy

    Meet Teresa “Sarge” Colatarci, general manager/regional director of operations for six IHG Army Hotels at Fort Sam Houston in San Antonio. Following her service in the U.S. Navy, she continues to serve by providing True Hospitality through the IHG Teen Academy.

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