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IHG IHG Academy - Housekeeping - Crowne Plaza Amsterdam - South in Amsterdam, Netherlands

IHG Academy - Housekeeping - Crowne Plaza Amsterdam - South

Job Number EMEAAGA00099

Hotel Brand: Crowne Plaza

Europe, Middle East, Asia & Africa - Netherlands - Noord-Holland - Amsterdam

Description

About us

What's your passion? Whether you're into football, music or skiing at IHG we're interested in YOU. At IHG we welcome intern’s people who apply the same amount of care and passion to their internship as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team. Crowne Plaza Amsterdam-South offers each guest a diversity of facilities. The hotel offers 207 rooms. Besides that, the hotel has great bar and restaurant, hotspot of the “Zuidas”: Manhattan Lounge-Bar and one o one restaurant. In addition, the hotel has its own fitness centre, a club lounge and banquet and conference facilities

Your day to day

KEY FOCUS POINTS FOR THIS ROLE• Dividing tasks and giving instructions to housekeeping employees. Introducing new employees through practical instructions and monitor the work progress, work quality and the use of equipment.• Making a planning based on hotel occupancy and employee availability.• Ordering necessary cleaning products and guest supplies at the Purchase department.• Giving instructions, answering questions and solving problems of employees.• Providing and leading on-the-job trainings to the Housekeeping employees.• Keeping in contact with the Front Office employees to have a good internal communication.• Handling complaints, comments and questions of guests, providing information and services.• Providing information to guests in a correct and welcoming way, also in a different language.• Checking all rooms, public areas and public toilets by following a schedule and checklist.• Being aware of the Fire Life Safety and Safety Standards of your department and knowing how to use these.• Checking if all the lamps and equipment are working, signalizing defects and damages and anticipating on that by informing the Maintenance department.• Being up-to-date with all tasks and operations within the Housekeeping department, occupancy levels for the upcoming week, room statuses and administrative tasks.• Solving problems that occur.

What we need from you

YOU DISPLAY THE FOLLOWING COMPETENCES• English fluently verbal and in writing• Dutch is a big plus• Stress resistant• Attention of details• Able to set priorities• Good communicative skills• Hospitable• Hands on mentality Middle or higher level Hotel School or Hospitality Management.

What we offer

A great learning & developing environmentRoom to be yourselfAllowance of € 500,- gross per monthUniform / dry cleaning uniform providedFree lunch/dinner in staff restaurantA great diverse team that loves to share knowledge and experiences

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  • Michael Bayerl

    United States Air Force

    “My experience with IHG has been nothing short of awesome and I have learned so much.  Soon I will be the GM of the World’s Largest Holiday Inn Express (currently the IHG Army Hotels on Fort Lee) with 1,000 rooms.”

    Senior Master Sergeant (Ret.) Michael Bayerl joined the U.S. Air Force in 1979. Throughout 20 years of active duty, he served as an Air Force Services Specialist and Inspector General for Services-Air Mobility Command. From the moment he started with the USAF Michael was immersed with hospitality experience, starting out in Food in Beverage before working his way through the ranks and functioning in virtually every position available within military restaurants & hotels.

    In 2002, Michael took on a General Manager position at an Air Force Inn, and since that time, he has managed hotel complexes with over 2000+ rooms, on 3 different properties. Michael found his way to IHG when he intentionally took on a role with Army Lodging, knowing that the hotel would soon be privatized into an IHG hotel.

    Today, Michael is the General Manager at IHG Army Hotels on Fort Lee (soon to be re-branded as the World’s largest Holiday Inn Express).

  • Teresa “Sarge” Colatarci

    Navy

    Meet Teresa “Sarge” Colatarci, general manager/regional director of operations for six IHG Army Hotels at Fort Sam Houston in San Antonio. Following her service in the U.S. Navy, she continues to serve by providing True Hospitality through the IHG Teen Academy.

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