IHG Front Desk Agent in Amman, Jordan

Front Desk Agent

Job Number EMEAA02174

Hotel Brand:

Europe, Middle East, Asia & Africa - Jordan - - Amman

Description

About us

What's your passion? Whether you're into tennis, shopping or karaoke, at IHG we're interested in YOU. At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team.

At the moment we're looking for a Front Desk Agent in the Front office to join our energetic, enthusiastic and passionate team at Intercontinental Jordan.

InterContinental Jordan was established in 1963 and was the first 5 star international Hotel in Jordan and celebrated its 50th anniversary in March 2013. It is considered as one of the key hotels within IHG - MEA Hotels. InterContinental Jordan enjoys a prime location at the heart of the diplomatic area of Amman, on the summit of one of the seven hills. Located within walking distance of the old city center, InterContinental Jordan is only a 30-minute drive from Queen Alia International Airport. The 440 renovated rooms and suites are equipped with an array of modern amenities and latest technology. The Hotel has a very large F&B operation with a high contribution to the total Hotel revenue.

For meetings and conferences, the hotel is well equipped for hosting business and social gatherings of every description, with nine flexible and renovated function rooms that can accommodate from 10 to 1500 guests. Over 500 colleagues are committed to maintaining the highest standards of luxury, quality and service which define the company.

What we need from you

DUTIES AND RESPONSIBILITIES

FINANCIAL RETURNS:

 Receive, register, check in and out guests according to Hotel Brand and legal requirements and enter guest details into the PMS

 Be familiar with all guest rooms to ensure rooms sales are maximised in accordance with selling strategies.

 Process all cashiering transactions in accordance with Front Office Accounting Standards.

 Responsible for float and ensure all accounting procedures are adhered to.

 Be fully conversant with hotel rooms, availability and rates and be able to sell accordingly

 Follow all Credit Policy and procedures

PEOPLE:

 Be involved and contribute at team meetings.

© 2011 InterContinental Hotels Group. All rights reserved. Proprietary and Confidential.

IC/JD Finance Director/CMH-AMER/EN-US/US/10.2011

GUEST EXPERIENCE:

 Respond quickly to guest requests in a friendly manner. Follow up to ensure guest satisfaction.

 Be aware of functions, facilities, promotions and events taking place in the hotel

 Receive, process and confirm all reservations whether inbound or outbound

 Maintain all documentation as required.

 Liaise and follow up any actions required for guests.

 Control and monitor the allocation of rooms

 Courteously handle all incoming and outgoing telephone calls for guests and staff

 Ensure correct billing of all telephone charges to guests and monitor all administration extensions

 Process wake up calls

 Maintain guests voice mail system and manual message system

 Maintain all additional equipment required for all voice communication

 Receive guest enquiries and appropriately handle and log

 Liaise with relevant departments on all elements including but not limited to out of order, and guest needs maintenance, refurbishment.

 Maintain parcel log and follow procedures.

 Maintain log for all incoming / outgoing keys.

 Maintain privacy of guests with reference to room numbers, names, nationality, etc.

 Weekly safe box inventory.

 Update guest registration cards, update guest profile.

 Report anything considered as health or safety hazard & be aware of the IHG Health & Safety Policy

RESPONSIBLE BUSINESS:

 Follow acceptable practices as required by company policy and procedures.

 Be fully conversant with all hotel emergency procedures