IHG Director of Food & Beverage - InterContinental Jordan in Amman, Jordan
passion? Whether you're into tennis, shopping or karaoke, at IHG we're
interested in YOU. At IHG we employ people who apply the same amount of
care and passion to their jobs as they do their hobbies - people who put
our guests at the heart of everything they do. And we're looking for more
people like this to join our friendly and professional team.
moment we're looking for a Director of Food & Beverage in the Food &
Beverage department to join our energetic, enthusiastic and passionate
team at InterContinental Jordan.
Jordan was established in 1963 and was the first 5 star international Hotel
in Jordan and celebrated its 50th anniversary in March 2013. It is
considered as one of the key hotels within IHG - MEA Hotels.
InterContinental Jordan enjoys a prime location at the heart of the
diplomatic area of Amman, on the summit of one of the seven hills. Located
within walking distance of the old city center, InterContinental Jordan is
only a 30-minute drive from Queen Alia International Airport. The 440
renovated rooms and suites are equipped with an array of modern amenities
and latest technology. The Hotel has a very large F&B operation with a
high contribution to the total Hotel revenue.
For meetings and
conferences, the hotel is well equipped for hosting business and
social gatherings of every description, with nine flexible and renovated
function rooms that can accommodate from 10 to 1500 guests. Over 500
colleagues are committed to maintaining the highest standards of luxury,
quality and service which define the company.
As a Director of
Food & Beverage you will be reporting directly to the General Manager and below
are some of the key responsibilities:
FIN A NC I AL RET UR N S:
• Participate in the preparation
of the annual departmental operating budget and financial plans. Monitor budget and control expenses
with a focus on food, beverage, and labor costs.
• In partnership with other department heads, identify additional sales opportunities to enhance
revenue. Drive promotions that deliver great dining experiences for our
all credit and financial transactions are handled in a secure
day-to-day staffing requirements,
plan and assign work, and establish
development goals for team
members. Provide mentoring, coaching and regular feedback to help
manage conflict and improve
team member performance.
• Educate and train all team members
in compliance with governmental regulations.
Ensure staff is properly trained in quality and service
standards and has the
tools and equipment to carry out job duties.
• Promote teamwork and quality
service through daily communication and
coordination with other departments.
• Recommend and/or
initiate salary, disciplinary, or other staffing/human resources-related
actions in accordance with company rules
GUEST EXPERIENC E :
• Ensure that all food and beverage facilities and equipment
are cleaned, vacuumed, and properly stocked according to anticipated business
volume. Notify Engineering
immediately of any maintenance and
• Establish and achieve quality and guest satisfaction goals.
Respond in a courteous
and prompt manner to all guest questions,
complaints and/or requests
to ensure a high level of guest satisfaction.
• Analyze guest insights to identify
and meet customer expectations and
build on guest loyalty.
• Interact with guests to ensure expectations are
RESPONSIBLE BUSINE S S:
• Manage local food and beverage
marketing programs for the hotel;
participate in and maintain system-wide food and beverage marketing programs and promotions. Monitor local
competitors and industry trends.
the security and proper storage
of food and beverage products,
inventory and equipment, and replenish supplies in a
timely and efficient manner
while minimizing waste.
duties as assigned. May also
serve as manager–on-duty.
Job: Food & Beverage Management
Requisition ID: AMM000427