IHG Director of Food & Beverage - InterContinental Jordan in Amman, Jordan


What's your

passion? Whether you're into tennis, shopping or karaoke, at IHG we're

interested in YOU. At IHG we employ people who apply the same amount of

care and passion to their jobs as they do their hobbies - people who put

our guests at the heart of everything they do. And we're looking for more

people like this to join our friendly and professional team.

At the

moment we're looking for a Director of Food & Beverage in the Food &

Beverage department to join our energetic, enthusiastic and passionate

team at InterContinental Jordan.


Jordan was established in 1963 and was the first 5 star international Hotel

in Jordan and celebrated its 50th anniversary in March 2013. It is

considered as one of the key hotels within IHG - MEA Hotels.

InterContinental Jordan enjoys a prime location at the heart of the

diplomatic area of Amman, on the summit of one of the seven hills. Located

within walking distance of the old city center, InterContinental Jordan is

only a 30-minute drive from Queen Alia International Airport. The 440

renovated rooms and suites are equipped with an array of modern amenities

and latest technology. The Hotel has a very large F&B operation with a

high contribution to the total Hotel revenue.

For meetings and

conferences, the hotel is well equipped for hosting business and

social gatherings of every description, with nine flexible and renovated

function rooms that can accommodate from 10 to 1500 guests. Over 500

colleagues are committed to maintaining the highest standards of luxury,

quality and service which define the company.

As a Director of

Food & Beverage you will be reporting directly to the General Manager and below

are some of the key responsibilities:



• Participate in the preparation

of the annual departmental operating budget and financial plans. Monitor budget and control expenses

with a focus on food, beverage, and labor costs.

• In partnership with other department heads, identify additional sales opportunities to enhance

revenue. Drive promotions that deliver great dining experiences for our


• Ensure

all credit and financial transactions are handled in a secure



• Direct

day-to-day staffing requirements,

plan and assign work, and establish

performance and

development goals for team

members. Provide mentoring, coaching and regular feedback to help

manage conflict and improve

team member performance.

• Educate and train all team members

in compliance with governmental regulations.

Ensure staff is properly trained in quality and service

standards and has the

tools and equipment to carry out job duties.

• Promote teamwork and quality

service through daily communication and

coordination with other departments.

• Recommend and/or

initiate salary, disciplinary, or other staffing/human resources-related

actions in accordance with company rules

and policies.


• Ensure that all food and beverage facilities and equipment

are cleaned, vacuumed, and properly stocked according to anticipated business

volume. Notify Engineering

immediately of any maintenance and

repair needs.

• Establish and achieve quality and guest satisfaction goals.

Respond in a courteous

and prompt manner to all guest questions,

complaints and/or requests

to ensure a high level of guest satisfaction.

• Analyze guest insights to identify

and meet customer expectations and

build on guest loyalty.

• Interact with guests to ensure expectations are

being met.


• Manage local food and beverage

marketing programs for the hotel;

participate in and maintain system-wide food and beverage marketing programs and promotions. Monitor local

competitors and industry trends.

• Ensure

the security and proper storage

of food and beverage products,

inventory and equipment, and replenish supplies in a

timely and efficient manner

while minimizing waste.

Perform other

duties as assigned. May also

serve as manager–on-duty.

Job: Food & Beverage Management

Location: Jordan-Amman

Requisition ID: AMM000427