IHG Assistant Food & Beverage Manager in Amman, Jordan


Do you see

yourself as Assistant Food & BeverageManager?

What's your

passion? Whether you're into volunteer work, beach sports or flying

kites, at IHG we're interested in YOU. At IHG we employ people who apply

the same amount of care and passion to their jobs as they do their hobbies -

people who put our guests at the heart of everything they do. And we're looking

for more people like this to join our friendly and professional team.

This exciting opportunity has overall responsibility for developing and implementing

the total sales and marketing strategy of the hotel.

Crowne PlazaAmman enjoys a prime location at the 6 th circle

area. Crowne Plaza Amman is only a 30-minute drive from Queen Alia

International Airport.

The 267 rooms equipped with an array of modern amenities and latest technology.

For meetings and

conferences, the hotel is well equipped for hosting business and social

gatherings of every description, with five flexible function rooms. Over 340

colleagues are committed to maintaining the highest standards of luxury,

quality and service which define the company.

Key Responsibilities

§ Assists in managing the day-to-day operation of the Food

and Beverage sections and informs the Director of Food and Beverage or

designate, of any major decision taken which did not require his/her action and

any other relevant information

§ Assumes the duties and responsibilities of the Director

of Food and Beverage or Food and Beverage Manager in his/her absence

§ Controls and analyzes, on an on-going basis, the


§ Sales

§ Costs

§ Quality and presentation of food and beverage products

§ Service standard

§ Condition and cleanliness of facilities and equipment

§ Quality of entertainment

§ Guest satisfaction

§ Marketing

§ Assists Manager in developing popular menus and beverage

lists offering guests value for money in accordance with IHG guidelines.

§ Assists Manager in planning and organizing successful

Food and Beverage activities in the hotel and overseas

§ Conducts daily briefings, Food and Beverage Meetings and

other meetings as needed to obtain optimal results

§ Attends and participates to other meetings as required by

the administrative calendar

§ Assists Manager in keeping an up-dated Hotel Policies and

Procedures file and up-dated files on all Food and Beverage matters

§ Assists Manager in setting Food and Beverage goals and

developing strategies, procedures and policies

§ Assists Manager in determining the minimum and maximum

stocks of all food, beverage, material and equipment

§ Assists Manager in settings standards of all food,

Beverage and equipment purchases in accordance with IHG guidelines

§ Participates in the preparation of the hotel's revenue

plan and marketing programs

§ Monitors local competitors and compare their operation

with the hotel Food and Beverage operation

§ Maintains knowledge of trends, systems, practices and

equipment in food and beverage through trade literature, hotel show and site


§ Performs related duties and special projects as assigned



§ Under

the assistance of the senior Finance Manager co-ordinate the preparation of the

Departmental annual budget and work to achieve the budget by monitoring

and controlling the departmental

operations, considering revenue and expenditure

§ On

an ongoing basis, control and analyze departmental costs to ensure performance

against budget; implementing corrective measures where necessary to produce

positive business results

§ Effectively

manage staffing costs by preparing efficient work schedules in line with legal




§ Work

within the company’s Human Resource Management System to ensure the

departmental performance of staff is productive. Duties include:

§ Plan

for future staffing needs

§ Recruit

in line with company guidelines

§ Prepare

detailed induction programs for new staff

§ Maintain

a comprehensive, current and guest focused set of departmental standards and

procedures and oversee their implementation

§ Ensure

training needs analysis of your departmental staff is carried out and training

programs are designed and implemented to meet needs

§ Actively

work at developing your staff and identify high potentials

§ Maintain

training records for all direct reports and ensure they do the same for their


§ Conduct

probation and formal performance appraisal in line with company guidelines

§ Coach,

counsel and discipline staff, providing constructive feedback to enhance



Approve leave requests after considering

peaks and troughs in the business

§ Regularly

communicate with staff to maintain good relations

Customer Service


Demonstrate service attributes in

accordance with industry expectations and company standards including:


Being attentive to Guests


Accurately and promptly fulfilling

Guests requests


Anticipate Guests needs


Maintain a high level of knowledge which

affects the Guest experience


Demonstrating a ‘service’ attitude


Taking appropriate action to resolve

guest complaints


Appreciate the dynamic nature of the

Hotel industry and extend these service attributes to all internal customers


Safety and Security

§ Demonstrate

understanding and awareness of all company policies and procedures relating to

Health, Hygiene and Fire Life Safety and ensure your direct reports do the same

§ Familiarize

yourself with emergency and evacuation procedures

§ Ensure

all security incidents, accidents and near misses are logged investigated and

rectified to prevent future catastrophes



Comply with the Company’s Corporate Code

of Conduct


Familiarize yourself with the company

values and model desired behaviors

§ Perform

tasks as directed by the Manager in pursuit of the achievement of business



Job: Food & Beverage Management

Location: Jordan-Amman

Requisition ID: AMM000441