IHG Technical Advisor Infrastructure Engineering in Alpharetta, Georgia

Technical Advisor Infrastructure Engineering

Job Number R155245

Hotel Brand: IHG Corporate

Americas - United States - Georgia - Alpharetta


About us

Bringing True Hospitality to the world.

We want to welcome you to a world of bringing True Hospitality to everyone. When you join us at IHG®, you become part of our global family. A welcoming culture of warmth, honesty and a passion for providing True Hospitality.

We pride ourselves on letting your personality and passions shine, recognizing the individual contribution you make and supporting your ambition to learn and create your own career path. In making a difference to our guests and owners, colleagues and communities, every day is a chance to create great and unique experiences, in your own way.

With over 370,000 colleagues in nearly 100 countries sharing our values, there’s countless opportunities at your fingertips.

We’re growing; grow with us.

Your day to day

Job Summary

This position will ensure that the infrastructure and processes running Voice, Call Center, Collaboration Services and Video Solutions enables us to deliver globally, the best user experience possible. This role will be part of a team who is responsible for architecting, designing, building, and deploying IT infrastructure for IHG globally. They will work collaboratively with business leaders, vendors, and other technical colleagues to do requirements gathering, analysis, architecting, design, development, and deployment of infrastructure solutions. They will need to be experienced with all aspects of the day-to-day administration, and activities that take place in an enterprise-class IT infrastructure department. They will display and keep current knowledge of one or more of the following infrastructure technologies: hardware, software, networking, voice, applications, cloud, and systems engineering. Serve as a 4 th level escalation points for operations issues causing severe impact to business.

Essential Duties and Responsibilities

Leads the design, engineering, implementation, deployment, documentation, testing, and ongoing capacity planning of infrastructure solutions (hardware, software and systems configuration solutions).Serves as an escalation point for operations (Tier 3 or Tier 4 support) for highly complex solution resolution, and responsible for root cause analysis (may involve on-call rotation).Leads proofs of concept for technology solutions.Leads the design of processes and templates for infrastructure implementations.Responsible for solution documentation in support of operational readiness, may include training, process development and explanation of standards.Responsible for setting standards for hardware, software and configuration management..Evaluates the impact of proposed or required changes which may be highly complex in nature (internally and by vendors) especially in the areas of hardware, software, performance, maintenance and cost; provide recommendations to management with an impact assessment.Subject matter expert in one or more infrastructure technologies with the ability to create solutions in multiple technical disciplines.Strong contributor to roadmap definition, technical architecture and ongoing maintenance thereof.Responsible for initiating and leading technical discussions, training other resources and communicating to technical and non-technical stakeholders.Ability to translate technical specifications to business requirements.Act as advisor to Sr. level IT management concerning strategic decisions and new technology.

What we need from you


Bachelor's or Master's Degree in a relevant field of work or an equivalent combination of education and work related experience.


Voice Protocols : T1 & E1 ISDN PRI and QSIG, H323, MGCP, and SIP

Call Control : Cisco Unified Communications Manager 4.1 through 12.0, Unified Communications Manager Express, Cisco Unified Border Elements (CUBEs), and Survivable Remote Site Telephony (SRST) functionality; Avaya Communications Manager 2.0

Voicemail : Cisco Unified Unity, Unity Express, Unity Connection; Avaya Modular Messaging

Contact Center Infrastructure : Cisco Unified Contact Center Express, Enterprise, Cisco Customer Voice Portal and IP/IVR; Avaya Communications Manager

Contact Center Scripting : Cisco Unified Contact Center Express

Working Understanding of Agile Framework: SCRUM, KANBAN;

Technical skills and Knowledge

Demonstrated proficiency in the implementation and maintenance of global integrated infrastructure solutionsDemonstrated proficiency and technical knowledge of technical architecture (systems, network, application), network communications/protocols, ITIL framework

Demonstrated proficiency in analytical and problem solving skills with ability to correlate cross-platform technologiesDemonstrated project management from conception through implementation with the ability to deliver infrastructure solutions which span the end-to-end project lifecycleAdvanced experience with relevant programming / scripting and source code management toolsDetailed proficiency with multiple modern operating systems, systems integration, API-driven automation and advanced scripting experienceExperience with the software development life cycle from conception through implementation

Proficiency with application and network monitoring / visualization tools

Container Technologies (e.g. Docker, Kubernetes)Virtualization (e.g. VMware vSphere, KVM)Operating Systems (e.g. Linux, Windows, IOS)Systems/Storage (e.g. Cisco UCS, EMC VNX)Converged/Hyper-converged infrastructure (e.g. VCE vBlock, Nutanix)Cisco routing/switchingOrchestration / Automation Experience (e.g. DevOps and Agile practices)Configuration management (e.g. Chef)Load Balance Technologies (e.g. F5)ELK (Elastic) log managementVoice technologies (e.g. Genesys, IVR, CTI integration, Chat and automated response)Call recording platforms (e.g. Verint)

What we offer

We’ll reward all your hard work with a great salary and benefits – including great room discount and superb training.

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care, that you notice the little things that make a difference to guests as well as always looking for ways to improve - click here to find out more about us.

IHG is an equal opportunity employer. Minorities/Females/Disabled/Veterans