IHG Housekeeping Room Attendant - Hotel Indigo Old Town Alexandria in Alexandria, Virginia
Housekeeping Room Attendant - Hotel Indigo Old Town Alexandria
Job Number R140108
Hotel Brand: Hotel Indigo
Americas - United States - Virginia - Alexandria
Do you see yourself as a Housekeeping Room Attendant for our Hotel Indigo Old Town Alexandria ? What's your passion? Whether you're into cooking, camping or cats, at IHG we're interested in YOU. At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team. At Hotel Indigo we deliver inspired service. In all we do, we are vibrant, curious and original. Be vibrant by carrying ourselves in a way that says to our guests we are energetic, motivated, confident. Be curious by being aware of our hotel and neighborhood and going out of our way to help guests learn and discover what's going on. Be original by building connections with our guests and being imaginative to create memorable experiences.
Your day to day
JOB OVERVIEW Housekeeping is what gives hotels the ˜wow factor. Its the moment that guests walk into the hotel and are impressed, then enter their bedrooms and think ˜wow, this looks wonderful. To deliver a great guest experience a Room Attendant will clean and service guest rooms so everything is spotless and prepared for guests. DUTIES AND RESPONSIBILITIES Clean and service assigned rooms or areas according to established standards and procedures including making beds, dusting, vacuuming, cleaning and sanitizing bathrooms, removing trash/rubbish, etc. May include cleaning of kitchen area, room refrigerator, coffee/tea maker, cups, glasses, silverware, etc. Wear safety protection equipment as provided in line with department regulations and any local legislative requirements Handle and store chemicals in line with hotel regulations and any local legislative requirements Greet and acknowledge guests Notify supervisor when service is complete so rooms may be sold or occupied. Report any room unable to be serviced to supervisor according to established procedures Report to supervisor needed repairs or unsafe conditions Follow established safety procedures at all times. Immediately report any health and safety incident, security breaches, concerns or suspicious behavior to the supervisor or manager on duty Respond to guest complaints, special requests and take action to ensure guest satisfaction Monitor and control supplies and amenities, and minimize waste within all areas of housekeeping Report, turn in, and/or log all lost and found items according to established procedures Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service May regularly assist with deep cleaning projects May have turndown duties May assist with other duties as assigned
What we need from you
A High School Diploma or equivalent is required, plus 1-2 year housekeeping experience, preferably in a hotel of a similar size and complexity, including some supervisory training/experience. You may be required to work nights, weekends, and/or holidays. This job requires ability to perform the following: carrying or lifting items weighing up to 50 pounds and pushing and/or pulling approximately 200 pounds, frequently standing up and moving about the facility, frequently handling objects and equipment to maintain the facility, and frequently bending, stooping and kneeling.
What we offer
In return we'll give you a competitive financial and benefits package which may include healthcare support, dental, vision, disability and life insurance support, and a matching 401k plan. Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself. So what's your passion? Please get in touch and tell us how you could bring your individual skills to IHG. IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.