IHG Guest Service Agent (Casual) - InterContinental Adelaide in Adelaide, Australia
Guest Service Agent (Casual) - InterContinental Adelaide
Job Number EMEAA13354
Hotel Brand: InterContinental Hotels
Europe, Middle East, Asia & Africa - Australia - South Australia - Adelaide
At InterContinental® Hotels & Resorts our role is to put the glamour into international travel. That’s where you come in. When you’re part of the InterContinental Hotels & Resorts brand you’re more than just a job title.At InterContinental Hotels & Resorts we look for people who are charming, confident, and internationally-minded; people who know what it takes to exceed guest expectations.
Your day to day
Join us as GSA at the InterContinental Adelaide. You’ll have ambition, talent and obviously, some key skills:
Be the warm welcome that kicks off a memorable guest experience
Acknowledge IHG Rewards members, InterContinental Ambassadors & returning guests, in person or on the phone
Take and manage guest’s bookings, up-selling opportunities and tell them about ways to improve their stay
Handle cash and credit card transactions
Swiftly check in and out guests – take ID’s, hand out room keys and control and release safety deposit boxes
Stay one step ahead of guests needs – record and act on preferences and handle messages, requests, questions and concerns
Be a trusted contact for all guests. Help them with anything from billing to local knowledge and advise leadership when necessary
Take pride in your appearance and place as a brand ambassador
Always know what events and activities are on the day’s schedule
Jump into other ad-hoc duties when your colleagues need your help
Stay safe all the time. Following our safety procedures, you’ll report all incidences and wear any protective equipment needed
What we need from you
Communication skills – guest will need to come to you with concerns as well as compliments, so you’ll be easy to talk to
Your problem solving skills will turn issues into opportunities so every guests leaves with great memories
Fluency in English – extra language skills would be great, but not essential
Experience – ideally you’ve have spent at least one year in a front desk or guest service position Flexibility– night, weekend and holiday shifts are all part of the job
Compliant – you’ll be above minimum age required
Strong – sometimes you’ll need to lift, push, pull big objects up to 23kgs.
Literate and Tech-Savvy – you’ll need a good grasp of reading, writing, basic math and computers.
What we offer
We’ll reward all your hard work with a great salary and benefits – including a uniform, great room discount and superb training.
Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives.
You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.http://careers.ihg.com to find out more about us.
Report This Job