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IHG Guest Service Agent (Casual) - InterContinental Adelaide in Adelaide, Australia

Guest Service Agent (Casual) - InterContinental Adelaide

Job Number EMEAA13354

Hotel Brand: InterContinental Hotels

Europe, Middle East, Asia & Africa - Australia - South Australia - Adelaide


About us

At InterContinental® Hotels & Resorts our role is to put the glamour into international travel. That’s where you come in. When you’re part of the InterContinental Hotels & Resorts brand you’re more than just a job title.At InterContinental Hotels & Resorts we look for people who are charming, confident, and internationally-minded; people who know what it takes to exceed guest expectations.

Your day to day

Join us as GSA at the InterContinental Adelaide. You’ll have ambition, talent and obviously, some key skills:

  • Be the warm welcome that kicks off a memorable guest experience

  • Acknowledge IHG Rewards members, InterContinental Ambassadors & returning guests, in person or on the phone

  • Take and manage guest’s bookings, up-selling opportunities and tell them about ways to improve their stay

  • Handle cash and credit card transactions

  • Swiftly check in and out guests – take ID’s, hand out room keys and control and release safety deposit boxes

  • Stay one step ahead of guests needs – record and act on preferences and handle messages, requests, questions and concerns

  • Be a trusted contact for all guests. Help them with anything from billing to local knowledge and advise leadership when necessary

  • Take pride in your appearance and place as a brand ambassador

  • Always know what events and activities are on the day’s schedule

  • Jump into other ad-hoc duties when your colleagues need your help

  • Stay safe all the time. Following our safety procedures, you’ll report all incidences and wear any protective equipment needed

What we need from you

  • Communication skills – guest will need to come to you with concerns as well as compliments, so you’ll be easy to talk to

  • Your problem solving skills will turn issues into opportunities so every guests leaves with great memories

  • Fluency in English – extra language skills would be great, but not essential

  • Experience – ideally you’ve have spent at least one year in a front desk or guest service position Flexibility– night, weekend and holiday shifts are all part of the job

  • Compliant – you’ll be above minimum age required

  • Strong – sometimes you’ll need to lift, push, pull big objects up to 23kgs.

  • Literate and Tech-Savvy – you’ll need a good grasp of reading, writing, basic math and computers.

What we offer

We’ll reward all your hard work with a great salary and benefits – including a uniform, great room discount and superb training.

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives.

You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.http://careers.ihg.com to find out more about us.

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  • Michael Bayerl

    United States Air Force

    “My experience with IHG has been nothing short of awesome and I have learned so much.  Soon I will be the GM of the World’s Largest Holiday Inn Express (currently the IHG Army Hotels on Fort Lee) with 1,000 rooms.”

    Senior Master Sergeant (Ret.) Michael Bayerl joined the U.S. Air Force in 1979. Throughout 20 years of active duty, he served as an Air Force Services Specialist and Inspector General for Services-Air Mobility Command. From the moment he started with the USAF Michael was immersed with hospitality experience, starting out in Food in Beverage before working his way through the ranks and functioning in virtually every position available within military restaurants & hotels.

    In 2002, Michael took on a General Manager position at an Air Force Inn, and since that time, he has managed hotel complexes with over 2000+ rooms, on 3 different properties. Michael found his way to IHG when he intentionally took on a role with Army Lodging, knowing that the hotel would soon be privatized into an IHG hotel.

    Today, Michael is the General Manager at IHG Army Hotels on Fort Lee (soon to be re-branded as the World’s largest Holiday Inn Express).

  • Teresa “Sarge” Colatarci


    Meet Teresa “Sarge” Colatarci, general manager/regional director of operations for six IHG Army Hotels at Fort Sam Houston in San Antonio. Following her service in the U.S. Navy, she continues to serve by providing True Hospitality through the IHG Teen Academy.