IHG Guest Relation Officer - Crowne Plaza Doha - The Business Park in Ad Dawhah, Qatar
Guest Relation Officer - Crowne Plaza Doha - The Business Park
Job Number EMEAA03592
Hotel Brand: Crowne Plaza
Europe, Middle East, Asia & Africa - Qatar - Ad Dawhah -
We want to welcome you to a world of bringing True Hospitality to everyone. When you join us at IHG®, you become part of our global family. A welcoming culture of warmth, honesty and a passion for providing True Hospitality.We pride ourselves on letting your personality and passions shine, recognizing the individual contribution you make and supporting your ambition to learn and create your own career path. In making a difference to our guests and owners, colleagues and communities, every day is a chance to create great and unique experiences, in your own way.With over 370,000 colleagues in nearly 100 countries sharing our values, there’s countless opportunities at your fingertips.We’re growing; grow with us.Conveniently located in the heart of one of Doha's key business districts, close to major banks, Crowne Plaza and Holiday Inn Doha – The Business Park is just a 15-minute drive by car or complimentary shuttle from Doha's Hamad International Airport and near such attractions as Museum of Islamic Arts and Souk Waqif. Our 378 stylish guestrooms and suites at Crowne Plaza and 307 well-appointed guestrooms at Holiday Inn are all equipped with modern amenities designed for comfort and high speed wireless internet access to stay connected.
Your day to day
Key Responsibilities are:Ensures maximum guest satisfaction through personal recognition and prompt cordial attention from arrival though departure.Ensures IHG Rewards members consistently receive all benefits, repeats guests and other VIP’s receive special recognition and service.Greets guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunityDoes everything possible to ensure that the guests depart the hotel with a positive impression of hotel serviceAttends to guest’s complaints, inquiries and requests, referees problems to supervisor/Assistant Manager if he/she unable to assist.Demonstrate service attributes in accordance with industry expectations and company standards including.Assists the Front Office/ Club Lounge team with daily tasks if needed (check-in/ check-out).Demonstrate service attributes in accordance with industry expectations and company standards including being attentive to guests, accurately and promptly fulfilling guests requests, anticipate guests needs, maintain a high level of knowledge which affects the guest experience and demonstrate a ‘service’ attitude.Inspects all VIP rooms prior to arrival.Greet VIP and other guests personally and bid farewell.Liaise with other departments to ensure excellent service delivery.Assist with house tour of guest/ groups or corporate clients.
What we need from you
Ideally, you'll have a minimum of 3 years experience in Front Office role in a four or five-star hotel or comparable industry, ability to demonstrate working with and engaging teams from different cultures, strong verbal and written communication skills along with being quality oriented with focus on details, high performance standards, able to multi-task & meet deadlines and technical proficiency in related software.
What we offer
We’ll reward all your hard work with a great salary and benefits – including a uniform, great room discount and superb training. Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care, that you notice the little things that make a difference to guests as well as always looking for ways to improve - click here to find out more about us.