IHG IT Supervisor Holiday Inn Abu Dhabi Downtown in Abu Dhabi, United Arab Emirates


At Holiday Inn Abu Dhabi Downtown ® our goal is to make business travel work. That’s where you come in. When you’re part of the Holiday Inn ® brand you’re more than just a job title.

At Holiday Inn Abu Dhabi Downtown ® we look for people who are dynamic, confident and ambitious; people who excel in their role and help our guests succeed too.

Join us as an IT Supervisor in Holiday Inn ® . You’ll have ambition, talent and obviously, some key skills. Because, for this vital role, we’re looking for someone who can be an expert at what you do; by acting and looking the part and adapting your style to match your guests’ pace in all you do. Making it happen by being perceptive to your guests’ needs; by taking ownership for getting things done and working seamlessly with others to help guests be successful.

The Holiday Inn Abu Dhabi Downtown ® hotel is located on Electra, 1st Zayed, at the center of Abu Dhabi's thriving commerce and culture, just 15 minutes from ADNEC and half an hour from Abu Dhabi International Airport. Grand shopping complexes including the World Trade Center Mall and Marina Mall are minutes away. The spectacular curve of the Corniche is even closer, with parks and beaches stretching along the waterfront. Award-winning restaurants and bars, world-class service, comfort and convenience in downtown Abu Dhabi and a foodie destination not to be missed. The Holiday Inn Abu Dhabi Downtown ® Abu Dhabi hotel makes the perfect base for visiting and doing business in this dazzling 21st-century metropolis.

Duties and Responsibilities

To provide first level support for both users and guests for various IT and Business applications.

Should excel on administrative tasks, communication, time management, incident management, problem management, change management with attention to detail.

Effective in the role when all IT Systems are running smoothly in the hotel and the IT function is acting in a proactive manner rather than reactive and when IT is driving efficiencies in the use of applications enabling the other departments to successfully complete their tasks.

Finally, you are expected to solve technical and operational challenges in the scope of IT reported by users; follow the hotel’s code of practice as related to security and operation of computer systems with a thorough knowledge of standards of operating procedures.

To support computers in hardware and software malfunction in coordination with all the departments; and to manage and prioritize any IT problems, impacting either revenue and/or the guest for quick resolution and pro-actively seek for preventative maintenance.

At Holiday Inn Abu Dhabi Downtown ® our goal is to make business travel work. That’s where you come in. When you’re part of the Holiday Inn Abu Dhabi Downtown ® brand you’re more than just a job title.


Graduate from Information Technology and previous experiences within a hotel environment.

Good English communication skills and computer literacy is a must, while knowledge of Opera, Micros, FBM and SUN System is an asset.

The ideal candidate will be flexible, dedicated, courteous and a self-motivator along with a positive attitude.

In return for your hard work, you can look forward to a highly competitive salary and benefits package. What’s more, because your career will be as unique as you are, we’ll give you all the tailored support you need to make a great start, be involved and grow.

Should your CV be shortlisted as per our internal requirements and business needs, you will be contacted for an interview.

Job: IT Support

Location: United Arab Emirates-Abu Dhabi

Requisition ID: ABU220518