IHG Guest Service Agent Crowne Plaza Abu Dhabi in Abu Dhabi, United Arab Emirates


At Crowne Plaza ® Hotels &Resorts our goal is to

make business travel work. That’s where you come in. When you’re part of the

Crowne Plaza Hotels & Resorts brand you’re more than just a job title.

At Crowne Plaza we look

for people who are dynamic, confident and ambitious; people who excel in their

role and help our guests succeed too.


us as a Guest Service Agent in Crowne Plaza Abu Dhabi at https://www.ihg.com/crowneplaza/hotels/us/en/abu-dhabi/auhua/hoteldetail .

You’ll have ambition, talent and obviously, some key skills. Because, for this

vital role, we’re looking for someone who can be an expert at what you do; by acting and looking the

part and adapting your style to match your guests’ pace in all you do. Making

it happen by being perceptive to your guests’ needs; by taking ownership for

getting things done and working seamlessly with others to help guests be


The Crowne Plaza® Abu

Dhabi hotel is located on Hamdan Bin Mohammed Street, at the center of Abu

Dhabi's thriving commerce and culture, just 15 minutes from ADNEC and half an

hour from Abu Dhabi International Airport. Grand shopping complexes including

the World Trade Center Mall and Marina Mall are minutes away. The spectacular

curve of the Corniche is even closer, with parks and beaches stretching along

the waterfront. Award-winning restaurants and bars, world-class service,

comfort and convenience in downtown Abu Dhabi and a foodie destination not to

be missed. The Crowne Plaza® Abu Dhabi hotel makes the perfect base for

visiting and doing business in this dazzling 21st-century metropolis.

Duties andresponsibilities

  • Tobe completely familiar with the hotel procedures, policies and ServiceStandards related to guest service.

  • Todevelop a fine reputation for Crowne Plaza Abu Dhabi ensuring that itspolicies, products and services are acceptable to the guests.

  • Tobe completely aware of the CP, IHG & HI brands and marketing programmes,such as IHG Rewards, Weekender Promotions, Corporate Accounts etc.

  • Toapply guest contact skills, such as telephone manners, maintaining eye contact,using guests name etc.

  • Tomaintain a discreet and confidential attitude to all guests information.

  • Tobe familiar and able to operate all office equipment such as computers, faxmachines, photocopies, key-card system, telephones etc. and to report anyabusing, misusing or malfunctioning of this equipment to F.O.M.

  • Tocontinuously promote IHG Rewards and enrol new members.

  • Toprovide a willing, warm and timely response to all guests requests.

  • Toprovide a professional image through appearance, behaviour and punctualityfollowing the company policy of hygiene and grooming.

  • Toensure guest safety and security at all times and to report any observations inthis regard.

  • Toserve as an information consultant on services and facilities of the hotel, andto be aware of the local area (i.e. Tourist attractions, landmarks etc.) andhappenings.

  • Maximizingrevenue through up-selling of rooms and suggestive selling of the Hotel’s otheroutlets.

  • Toensure correct application of room rates as per Sales and Crowne Plaza AbuDhabi pricing strategy.

  • Toensure correct postings of all guest charges.

  • Tomaintain discrete and confidential attitude, with regards to rates, salesstrategies and source of bookings.

At Crowne Plaza ® Hotels &Resorts our goal is to

make business travel work. That’s where you come in. When you’re part of the

Crowne Plaza Hotels & Resorts brand you’re more than just a job title.



in English is required.


communication skills.


in Opera is an advantage.

In return for your hard

work, you can look forward to a highly competitive salary and benefits package.

What’s more, because your career will be as unique as you are, we’ll give you

all the tailored support you need to make a great start, be involved and grow.

And because the Crowne

Plaza Hotels & Resorts brand belongs to the IHG ® family of

brands, you’ll also benefit from all of the opportunities that come from being

part of a successful, global hospitality company with over 4800 hotels in over

100 countries around the world.

So whoever you are,

whatever you love doing, bring your passion to Crowne Plaza and IHG and we’ll

make sure you’ll have room to be yourself. Find out more about joining us today

by going to careers.ihg.com at http://www.ihg.jobs/


your CV be shortlisted as per our internal requirements and business needs, you

will be contacted for an interview.

Job: Reception

Location: United Arab Emirates-Abu Dhabi

Requisition ID: ABU010318