IHG Human Resources Manager - InterContinental Lyon in Île, France

Description:

InterContinental Hotels & Resorts is our international luxury brand. We are located in most of the world’s key cities and many resort destinations across more than 60 countries worldwide. We have been the luxury brand of choice for dignitaries, world leaders and celebrities for more than 70 years.

The people who stay with us are confident, understated and successful individuals who want to enjoy the best in life.

Join us as Human Resources Manager in the future InterContinental Lyon as of October 2018.

Duties and responsibilities

Financial returns:

  • Assist in the creation of and work within the established Human Resources department budget and control expenses.

  • Monitor staffing to manage costs.

People:

  • Create programmes to foster a positive work environment for all employees. Support and administer an annual team member satisfaction survey.

  • Educate and train managers on progressive discipline processes in accordance with hotel or company policies including progressive disciplinary process, performance management process, and related programmes to foster productivity, and enhance performance.

  • Conduct new team member orientation providing information on hotel or company standards, policies, procedures, rules and team member benefit programmes.

  • Oversee maintenance of accurate and up-to-date personnel files and records for all employees.

  • Ensure hotel or company hiring standards and applicable laws and regulations are followed in a timely manner for recruiting and selection processes. Build relations with outside contacts.

Guest experience:

  • Develop creative ways to inspire and motivate team members to provide guests with a unique experience.

  • Make time to interact with guests to solicit feedback and build relationships to understand how team members can increase guest satisfaction.

  • Work with department managers to develop initiatives to reach service standards and drive continuous improvement in the guest experience.

Responsible business:

  • Develop awareness and reputation of the hotel and the brand in the local community and promote team member involvement in local community.

  • Ensure compliance with relevant employment laws and hotel or company policies and procedures. Conduct annual HR compliance/standards self-audit.

  • Research and investigate all workplace issues to discover facts, identify potential risks to the hotel or company, and facilitate resolution through your employee relations programmes. Escalate serious issues in a timely manner.

  • Collect and maintain data from exit interviews, turnover statistics, absenteeism reports to identify trends, training needs, and supervisory issues.

  • Perform other duties as assigned. May also serve as manager on duty.

Qualifications

  • Fluent written French

  • Good knowledge of English

  • Good knowledge of French Labour Legislation

  • Previous exposure to Unions and Employee Representation

  • Must be able to understand and implement the company culture

  • Proven communication skills

  • Must be able to run training classes professionally

All of you at IHG

IHG truly is a great place to work. Despite our size, there is a feeling of being part of something special, something successful. Our people are united in being proud to work for IHG. And we’re proud of them too. We love everything they bring to IHG. Their individual hopes, dreams and interests have made us the company we are today. When you join us, we want you to bring that spark that makes us even better. So we’ll help you become the best that you can be – giving you room to have a great start, get involved and grow. More importantly, we’ll give you room to be yourself – allowing your ideas and ambitions to flourish.

Job: Human Resources

Location: France-Île-de-France

Requisition ID: FRA000810