IHG Guest Service Agent (Part-Time) - Holiday Inn Potts Point in Sydney, Australia


At Holiday Inn ® Hotels & Resorts our job is to bring the joy of travel to everyone. That’s where you come in. When you’re part of the Holiday Inn Hotels & Resorts brand you’re more than just a job title.

At Holiday Inn we look for people who are friendly, welcoming and full of life; people who are always finding ways to make every guest’s experience an enjoyable one.

Join us as a Guest Service Agent at Holiday Inn Potts Point Sydney. You’ll have ambition, talent and obviously, some key skills. Because, for this vital role, we’re looking for an experienced customer service professional, who thrives on creating memorable experiences for guests. As the face of the hotel, your dynamic personality and superior communication skills will enable you to relate with our guests whilst identifying and anticipating their needs.

Your responsibilities include guest check in and out, settling of accounts, responding to phone queries and reservations, as well as demonstrating strong knowledge of the hotel and local area. Attention to detail, ability to multi-task and pro-actively building rapport with guests are key to success in this fast-paced role.


Ideally, you’ll have 6-12 months experience in a reservations or guest service agent role preferably within a front office or hotel environment. You’ll possess excellent written and oral communication skills, along with a strong desire to deliver results, whilst maintaining excellent service standards. You’ll also have the flexibility to work various shifts including evenings and weekends and meet the legal requirements to work in Australia.

In return for your hard work, you can look forward to a highly competitive salary and benefits package – including a uniform, duty meals and global hotel discounts. What’s more, because your career will be as unique as you are, we’ll give you all the tailored support you need to make a great start, be involved and grow.

And because the Holiday Inn Hotels & Resorts brand belongs to the IHG® family of brands, you’ll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 4,800 hotels in over 100 countries around the world.

So whoever you are, whatever you love doing, bring your passion to Holiday Inn and IHG and we’ll make sure you’ll have Room to be yourself. Find out more about joining us today by going to careers.ihg at http://www.careers.ihg/ .com

Job: Front Office

Location: Australia-Sydney

Requisition ID: SYD004818