IHG Guest Experience Manager - Holiday Inn Sydney Airport in Sydney, Australia

Description:

At Holiday Inn ® Hotels & Resorts our job is to bring the joy of travel to everyone. That’s where you come in. When you’re part of the Holiday Inn Hotels & Resorts brand you’re more than just a job title.

At Holiday Inn we look for people who are friendly, welcoming and full of life; people who are always finding ways to make every guest’s experience an enjoyable one.

Holiday Inn Sydney Airport is located just five minutes from both the domestic and international airport terminals and is the ideal stopover destination. At the moment we are looking for a friendly and professional Guest Experience Manager to join our Front Office team.

In this role you'll be involved in all relevant matters affecting guest service and hotel operations to ensure guests receive prompt attention and personal recognition throughout the hotel. In addition, you'll respond to guest needs and resolve any issues that may arise; supervise, direct and support Reception and Reservations teams during peak periods. You will also be fully conversant with all hotel emergency procedures. You will be required to work a variety of shifts including but not limited to mornings, evenings and overnight shifts.

Ideally, you'll have a minimum 3 years experience in a hotel front office department with a minimum 1 year experience as a shift supervisor, assistant manager or duty manager. You'll have excellent customer relations, problem solving and time management skills, have a working knowledge of hotel property management systems such as Opera and an understanding of point of sales systems such as Micros. This role is ideal for a competent and passionate junior manager looking to build their capability and skills within a fast paced, dynamic, learning and development focused hotel environment.

Qualifications

In return for your hard work, you can look forward to a highly competitive salary and benefits package – including hotel discounts worldwide and duty meals. What’s more, because your career will be as unique as you are, we’ll give you all the tailored support you need to make a great start, be involved and grow. You must have the right to work in Australia to apply for this position. Holding a valid NSW driving licence and RSA certification will also be required.

And because the Holiday Inn Hotels & Resorts brand belongs to the IHG ® family of brands, you’ll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 4,800 hotels in over 100 countries around the world.

So whoever you are, whatever you love doing, bring your passion to Holiday Inn and IHG and we’ll make sure you’ll have Room to be yourself. Find out more about joining us today by going to careers.ihg.com

Job: Reception

Location: Australia-Sydney

Requisition ID: SYD005031