IHG Assistant Manager Front Office - InterContinental Sydney Double Bay in Sydney, Australia


At InterContinental ® Hotels & Resorts our role is to put the glamour into international travel. That’s where you come in. When you’re part of the InterContinental Hotels & Resorts brand you’re more than just a job title.

At InterContinental Hotels & Resorts we look for people who are charming, confident, and internationally-minded; people who know what it takes to exceed guest expectations.

Join us as Assistant Manager at InterContinental Sydney Double Bay. You’ll have ambition, talent and obviously, some key skills. Because, for this vital role, we’re looking for someone who will be involved in all pertinent matters affecting guest service and hotel operations to ensure guests receive prompt attention and personal recognition throughout the hotel. As an Assistant Manager you are responsible for responding to guest needs; resolving any issues that may arise; supervising and supporting Reception and Concierge during busy periods; greeting; rooming and sending off VIP Guests; conducting daily departmental briefings and providing input for regular team meetings. You will also play an integral part in leading and developing the team through training and development.


Ideally you'll have demonstrated experience in a front office role within a five star luxury operation and have previous experience in leading a team. You'll be driven to achieve desired results through the key performance indicators associated with guest and colleague satisfaction. You'll have excellent guest relations, problem solving and time management skills; have a working knowledge of hotel property management systems such as Opera and an understanding of point of sales systems such as Micros.

In return for your hard work, you can look forward to a highly competitive salary and benefits package – including discounted accommodation globally, career progression and training. What’s more, because your career will be as unique as you are, we’ll give you all the tailored support you need to make a great start, be involved and grow.

And because the InterContinental Hotels & Resorts brand belongs to the IHG® family of brands, you’ll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 4800 hotels in over 100 countries around the world.

So whoever you are, whatever you love doing, bring your passion to the InterContinental Hotels & Resorts brand and IHG and we’ll make sure you’ll have room to be yourself. Find out more about joining us today by going to careers.ihg.com at http://www.ihg.jobs/

Job: Front Office Management

Location: Australia-Sydney

Requisition ID: SYD004927