IHG Chief Concierge - InterContinental Sofia in Sofia, Bulgaria


At InterContinental Hotels & Resorts our role is to put the glamour into international travel. That is where you come in. When you are part of the InterContinental Hotels & Resorts brand you are more than just a job title.

At InterContinental Hotels & Resorts we look for people who are charming, confident, and internationally-minded; people who know what it takes to exceed guest expectations.

Join us as Chief Concierge at InterContinental Sofia located in the city center of Bulgaria's capital. You will have ambition, talent and obviously, some key skills to be at the forefront of our friendly and professional Concierge team. For this vital guest facing role we are looking for someone who will create moments that make guests feel special providing memorable InterContinental guest experiences.

You will offer our discerning guests with an unforgettable luxury experience and you will provide information and assistance to InterContinental Sofia guests ensuring the highest standard of service and professionalism at all times.

You will have the ability to offer insightful and bespoke recommendations based on individual guests preferences and be able to maintaina high level of product and service knowledge in order to best serve and facilitate guest requests.

You will report into the Front Office Manager and serve as an ambassador of the hotel, as you will be the one who will develop and build strong and positive relationships with our guests to ensure that their stay is memorable. Other key responsibilities of the role include assisting guests with all their inquiries, and providing detailed knowledge of the hotel's activities for the day, key occurrences in Sofia, transport information, location of major buildings and places of interest, etc. to our guests. In addition you will be required to manage guest mails, messages, telexes, facsimiles, courier services, and others.


You will have a confident and enthusiastic approach matched with a warm, friendly and down to earth personality. You will have good communication and interpersonal skills, be physically fit and able to carry, push or lift heavy suitcase and packages as required. You will put our guests at the heart of everything you do and have a genuine care of people and the hospitality industry!

At least four years experience in an upscale hotel / equivalent environment as a Concierge or related discipline. Must speak fluent English and local language with additional other languages preferred. At least one year supervisory experience or equivalent combination of education and experience. Excellent communicator, knows every point of interest and corner of the city, team player, clear driving license.

In return for your hard work, you can look forward to a benefits package including hotel discounts worldwide! What s more, because your career will be as unique as you are, we will give you all the tailored support you need to make a great start, be involved and grow.

And because the InterContinental Hotels & Resorts brand belongs to the IHG family of brands, you will also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 5000 hotels in over 100 countries around the world.

So whoever you are, whatever you love doing, bring your passion to the InterContinental Hotels & Resorts brand and IHG and we will make sure you will have room to be yourself.

Job: Concierge

Location: BGR-Sofia

Requisition ID: SOF000001