IHG Night Guest Services Manager, Holiday Inn Express Singapore Clarke Quay in Singapore City, Singapore
Financial R e turn s :
Participate in the preparation
of the annual departmental
Monitor budget and control expenses with a
focus on increasing productivity.
financials to drive revenues, future profitability, and maximum return on
· To assist in the
hotel's revenue growth by leveraging on the company's systems & procedures.
· Assist with third
party vendor induction and support in managing the performance of third party
third party vendor staffing requirements, plan and assign work.
Ensure ‘one team approach’ and quality
service through daily communication and
Drive improvements in team member engagement and
are aligned with the Stay Real Be You brand service behaviors.
Gue s tExpe r ience:
Respond to guest complaints and ensure corrective action to resolve their issues / concerns.
Carry out the special needs
and requests of guests and repeat visitors.
Advise employees of deficiencies
and instruct on corrective
action. Provide retraining as needed.
· Demonstrate BrandHearted
behaviors by maintaining compliance with all required brand standards,
behaviors, hallmarks and license agreement mandates.
improvement in guest satisfaction goals.
Collaborate with hotel team members to establish and implement services
and programs that meet or exceed guest expectations.
· Make time to
interact with guests, solicit feedback and build relationships.
· Ensure the ‘one
team approach’ by assisting in all Reception tasks when required.
Accountable for the maintenance of Standard Operating
Procedures (SOPs) in accordance with the Service level Standards.
Assist the IT shared services support in the PMS
Maintenance, Configuration and Interface Management.
· Ensure a safe
and secure environment for guests, team members and hotel assets in compliance
with hotel’s or owner’s policies and procedures and regulatory requirements.
· Develop and
carry out action plans to be environmentally conscious by taking steps to
reduce the hotel’s carbon footprint.
· Act in a
responsible and senior way when dealing with hotel revenue.
Perform other duties as assigned by the Express Manager or Express Assistant Manager.
Minimum Diploma or equivalent plus four years service
industry experience. Supervisory experience is essential. Must be proficient in
written and spoken English.
Job: Front Office Management
Location: Singapore-Singapore City
Requisition ID: SIN002331