IHG Guest Service Agent, Holiday Inn Express Singapore Clarke Quay in Singapore City, Singapore

Description:

FinancialR e turn s :

·

To assist the Guest Service Leader (GSL)

in the hotel's revenue growth by leveraging on the company's systems,

procedures and business processes.

·

Handling Guest check out and billing in an efficient, friendly and hassle free manner.

People:

·

Promote the Holiday Inn Express ‘one

team approach’ and reliable service through daily communication and

coordination with all team members.

·

Participate in programs that drive

improvements in team member engagement and are aligned with the ‘Holiday Inn Stay

Real Be You’ brand service behaviors.

·

Ensure own productivity and that of the

team on a day-to-day basis by planning and assigning work and establishing performance and development

goals as set by the GSL.

·

Contribute by participation in compliance with

federal, state and local laws

and safety regulations.

Gue s t Expe r ience:

·

Check Guests In – Efficiently Greet,

register and confirm guest particulars and payment details upon check in. Issue

keys.

·

Check GuestsOut - Print

and confirm details of payment and bill for guests upon check out

·

Answer any guests' enquires practically

and simply in adherence to brand standards.

·

Handle guests' complaints appropriately

adhering to brand standards or direct them to GSL’s.

·

Handle cashiering, payment and foreign currency

exchange accurately.

·

Reliably handle all special needs and requests

of guests and repeat visitors.

· Demonstrate

BrandHearted behaviours by maintaining compliance with all brand standards,

behaviors, hallmarks and license agreement mandates.

·

Retrieve and print Arrival/Departure

Report, Backup Report and Trace Report from Opera PMS for daily room

allocation.

·

Accurately Enter/Update Reservations

·

Handle Telephone Enquires efficiently and effectively

·

Perform in a self sufficient

way in line with business requirements

·

Great Room - Process Guest Food and

Beverage Order ,Clear Tables (The Great Room)

·

Refresh Food and Beverage in The Great Room

·

Meeting room- Set

up Meeting Room, Make Tea and Coffee, Clean

Meeting Room

·

Clean and Organize Guest Areas and Pick up

debris throughout Public Areas

·

Updating constantly on local knowledge to

improve the guest experience.

· Responsible

for Priority Club Rewards (PCR) Enrollment & Recognition

· Finance/Admin

(Petty Cash Processing, Purchasing, Billing)

ResponsibleBusiness:

· Demonstrate Awareness of Occupational Health and

Safety Responsibilities (OH&S) policies and procedures and ensure all

procedures are conducted safely and within OH&S guidelines

· Be aware of duty of care and adhere to occupational,

health and safety legislation, policies and procedures

· Be familiar with property safety, first aid and fire

and emergency procedures and operate equipment safely and sensibly

· Initiate action to correct a hazardous situation and

notify supervisors of potential dangers

·

Support the hotel’s corporate responsibility initiatives in the areas of

community involvement, environment management, workplace health & safety

and food safety, drive action plans as required to achieve hotel corporate

responsibility objectives.

· Perform

Energy Conservation Checklists

Perform other duties as assigned by the GSL, GSM, Operations Manager or General

Manager.

Act as a GSL, in their absence.

Qualifications

Minimum high school/secondary education/college

degree preferred. Positive attitude, pleasant personality, good communication

skills, hotel operations and/or service experience preferred, basic computer literacy.

Must be conversant in English.

Job: Front Office Management

Location: Singapore-Singapore City

Requisition ID: SIN002085