IHG Duty Manager, Hotel Indigo Singapore Katong in Singapore City, Singapore


At Hotel Indigo ® ourteam members are full of neighbourhood knowledge; they know where to find thehidden gems worth exploring. That’s the Hotel Indigo way. That’s where you comein. When you’re part of the Hotel Indigo brand you’re more than just a jobtitle.

AtHotel Indigo we look for people who are energetic, approachable and culturedwith a sense of fun; always curious to discover more and share thoughtfulsuggestions with our guests.

Joinus as a Neighbourhood Host (Duty Manager) in Hotel Indigo SingaporeKatong. You’ll have ambition, talent and obviously, some key skills.Because, for this vital role, we’re looking for someone who can

  • Reportsdirectly to and communicates with the Rooms Division Manager on all pertinentmatters affecting guest service and hotel operations.

  • Providesfunctional assistance and direction to all departments.

  • Cooperates,coordinates and communicates with other hotel departments as required.

  • Supervisesand directs Reception and Reservations personnel.

  • Monitorsappropriate standards of conduct, uniform, hygiene, and appearance of staff.

  • Workswith Superior and Human Resources on manpower planning and management needs

  • Reactsto situations to ensure guests receive prompt attention and personalrecognition throughout the hotel.

  • Respondsto guest needs and resolves related problems.

  • Supportsand assists Front Office personnel and all departments at peak periods.

  • EnsuresVIPs and priority club guests receive special attention

  • Inspectsfront of house and back of house regularly for cleanliness.

  • AssistsGuest Relations in greeting, rooming, and sending off VIP guests.

  • Manageday-to-day staffing requirements, plan and assign work, establish performanceand development goals for team members

  • Providementoring, coaching and regular feedback to help manage conflict and improveemployee engagement.

  • Ensure‘one team approach’ and quality service through daily communication andcoordination.

  • Respondto guest complaints and ensure corrective action to resolve their issues /concerns.

  • Carryout the special needs and requests of guests and repeat visitors.

  • Adviseemployees of deficiencies and instruct on corrective action. Provide retrainingas needed

  • DemonstrateBrandHearted behaviors by maintaining compliance with all required brandstandards, behaviors, hallmarks and license agreement mandates.

  • Driveimprovement in guest satisfaction goals.Collaborate with hotel team members to establish and implement servicesand programs that meet or exceed guest expectations.

  • Maketime to interact with guests, solicit feedback and build relationships.

  • Responsiblefor IHG Rewards Club enrolment and recognition.

  • Assistguest services agents in all Reception tasks.

  • Accountablefor the maintenance of Standard Operating Procedures (SOPs) in accordance withthe Service Level Standards.

  • Assistthe IT shared services support in the PMS Maintenance, Configuration andInterface Management.

  • Checksbilling instructions and monitors guest credit.

  • Analysesand approves discounts and rebates.

  • Ensuresfront line staff complies with FIT marketing techniques and maximize sales.

  • Analysesthe rate variance report to ensure rooms revenue control.

Requirements for this role

  • Bachelor’s degree in Hotel Administration, Business Administration or equivalent,

  • At least 3 years’ guest service / hotel experience including 1 year in a management capacity, or an equivalent combination of education and experience

  • Has good writing skills.

  • Excellent interpersonal skill

  • Proficient in the use of Microsoft Office and Front Office System.

  • Possesses problem solving, reasoning, motivating, organizational and training abilities.

  • Strong leadership skills in managing teams.

  • Able to manage complex relationships.


return for your hard work, you can look forward to a highly competitive salary

and benefits package, including

ü Duty


ü Birthday


ü Medical


ü Dental


ü Insurance


ü 25-50%

F&B Discount at restaurants within IHG Singapore Hotels

ü Special

Employee Rate at all IHG Hotels worldwide

ü Room

to Grow Opportunities

What’smore, because your career will be as unique as you are, we’ll give you all thetailored support you need to make a great start, be involved and grow.

Andbecause the Hotel Indigo brand belongs to the IHG ® family of brands,you’ll also benefit from all of the opportunities that come from being part ofa successful, global hospitality company with over 4800 hotels in over 100countries around the world.

Sowhoever you are, whatever you love doing, bring your passion to Hotel Indigoand IHG and we’ll make sure you’ll have room to be yourself. Find out moreabout joining us today by going to careers.ihg.com at http://www.ihg.jobs/




Requirements for this role are:-

  • Bachelor’s degree in Hotel Administration, BusinessAdministration or equivalent,

  • At least 3 years’guest service / hotel experience including 1 year in a managementcapacity, or an equivalent combination of education and experience.

  • Has good writing skills.

  • Excellent interpersonal skills

  • Proficient in the use of MicrosoftOffice and Front Office System.

  • Possesses problem solving, reasoning, motivating,organizational and training abilities.

  • Strong leadership skills in managing teams.

  • Able to manage complex relationships.

Job: Front Office Management

Location: Singapore-Singapore City

Requisition ID: SIN002411