IHG Assistant Housekeeping Manager, Holiday Inn Express Singapore Clarke Quay in Singapore City, Singapore
• Participate in the preparation of the annual departmental
operating budget and financial
plans. Monitor budget
and control expenses with a focus
on increasing productivity.
• Maintain proper inventory levels, managing cost per room for
supplies and labor (example: bed & bath linen reuse and laundry operation).
day-to-day staffing requirements, plan and assign work, and
establish performance and development goals for employees. Provide
mentoring, coaching and regular feedback to help manage conflict and improve
• Educate and train
all employees in compliance with governmental and safety
regulations. Ensure staff is properly trained and has the tools and equipment
to carry out job duties.
teamwork and quality service through daily communication and coordination
with other department heads.
assist with deep cleaning projects and/or assist housekeeping staff
during high volume periods.
ensure staff in housekeeping annual leave and public holiday leave are cleared
as per schedule.
interview and counseling of staff and carry out performance appraisal of staff
VIP rooms and public areas to ensure furnishings, guest rooms/suites,
equipment, linens, and public areas are clean and in good
repair to meet guest satisfaction. Advise employees of deficiencies and
instruct on corrective action. Provide adequate retraining as needed.
perform all housekeeping duties necessary including making beds, and
vacuuming and cleaning guest suites to ensure guest satisfaction.
to guest complaints, special requests and ensure corrective
action is taken to achieve complete guest satisfaction.
out special needs and requests of the guests, VIP’s and repeat visitors.
monthly room IHG Way of Clean audits are conducted and housekeeping employees
are achieving set targets.
and order supplies and equipment in a timely and efficient manner while
minimizing waste and maintaining “green” initiatives (example: container
recycling and cleaning agents).
Maintain procedures for security of lost and found items.
liaison with Engineering department on Preventive Maintenance Management (PPM
carry out monthly checklist for guest room condition and status in terms of
furnishing and fittings.
ensure the periodical cleaning schedule for both guest rooms and public area
are duly carried out.
Perform other duties as assigned and may also serve as manager on
High School Diploma / secondary education / equivalent plus
one year of housekeeping experience including some supervisory
training/experience. Must be proficient in written and spoken English.
Job: Housekeeping Management
Location: Singapore-Singapore City
Requisition ID: SIN002379