IHG Asst Mgr Front Desk Shift in San Francisco, California


Do you see yourself as an Assistant Front Desk Shift Manager ?

What's your passion? Whether you're into sports, shopping or karaoke, at IHG we're interested in YOU! At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team.

Holiday Inn Civic Center hotel is a AAA 3 Diamond, full service hotellocated in the San Francisco Performing Arts and Government District. Our hotellocation is just steps from City Hall, Orpheum Theater, San Francisco's Operaand Ballet, Davies Symphony Hall and Asian Art Museum. BART, Muni and antiquetrolley cars provide convenient transportation to nearby Union Square,Chinatown, Moscone Convention Center, Fisherman's Wharf and Pier 39attractions; and AT&T Ballpark.

This role oversees the activities of a front desk shift ensuring that guests receive prompt, professional attention and personal recognition.

  • Manage day-to-day operations and assignments of the front office staff; schedule, plan, and assign work. Develop and communicate departmental strategies and goals. Communicate and enforce policies and procedures.
  • Recommend and/or initiate salary, disciplinary, or other staffing/human resources-related actions in accordance with Company rules and policies. Alert management of potentially serious issues.
  • Ensure all staff is properly trained on systems, security and cash handling procedures, and service standards and have the tools and equipment needed to effectively carry out their job functions.
  • Monitor front office staff to ensure guests receive prompt, professional attention and personal recognition. Ensure guests are greeted upon arrival. Respond appropriately to guest complaints. Implement appropriate service recovery guidelines in order to ensure total guest satisfaction.
  • Schedule and regularly conduct routine inspections of the front office and public areas to ensure the appearance of such areas reflects highly on the hotel, brand, and Company. Develop actions plans to correct any deficiencies.
  • Analyze guest satisfaction data and develop and implement plans to achieve established goals related to guest satisfaction scores, front desk activities, Priority Club enrollments, etc.
  • Achieve budgeted revenues, control labor costs & expenses, and maximize profitability within all areas of the front office. Participate in the preparation of the annual departmental operating budget and financial plans which support the overall objectives of the hotel.
  • Maintain procedures for security of monies, credit and financial transactions, and guest security. Check billing instructions and guest credit for compliance with hotel credit policy

Establish, implement,and maintain training and procedures for PBX to serve as a centralcommunications point during emergency/crisis situations; develop and maintainrelationships with local fire, police, and emergency personnel.

IHG is anEqual OpportunityEmployer and a Drug-Free Workplace EOE/AA/M/F/D/V


Required is a Bachelor's degree in Hotel Management, Business Administration or related field plus one or more years front office/guest services experience including supervisory experience, or an equivalent combination of education and experience.You may be required to work nights, weekends, and/or holidays.

In return we'll give you a competitive financial and benefits package which may include healthcare support, dental, vision, disability and life insurance support, and a 401(k) plan. Hotel discounts worldwide are available, as well as, access to a wide variety of discount programs and the chance to work with a great team of people. More importantly, we'll give you the Room to be Yourself !

So what's your passion? Please get in touch and tell us how you could bring your individual skills to IHG.

IHG is anEqual OpportunityEmployer and a Drug-Free Workplace EOE/AA/M/F/D/V

Job: Hotel General Management

Location: CA-San Francisco

Requisition ID: R129524