IHG Customer Service Specialist, Hotel Reservations in Salt Lake City, Utah
Are you looking for a better career opportunity? Well look no further because you've found us.
Who are we? We are IHG (InterContinental Hotels Group). Never heard of us? That's okay, we know you've heard of some of our brands. You've heard of Holiday Inn and Holiday Inn Express right? Those are ours.
How about Crowne Plaza or Kimpton Hotels (Hotel Monaco)? Those are ours too. We also own InterContinental, Hualuxe, Even Hotels, Hotel Indigo, Staybridge Suites, and Candlewood Suites. In all we have over 5,000 hotels worldwide and we are growing all the time.
We have great hotel brands, but its our people that make us elite. We are a company that truly cares about our customers, our colleagues, and our communities. We have been recognized again and again as one of the top employers in Utah and the world because we give our employees room to be themselves and together we deliver Great Hotels Guests Love.
So, what do you say? Do you want to join our award winning team in our Salt Lake City Reservations Office? We certainly hope so. Below is a bit more about the role. We genuinely hope you choose to apply.
As a Customer Service Specialists, Hotel Reservations at our Salt Lake City Reservations Office you will:
Answers calls from guests all over North America interested in staying at any of our hotels
All calls are inbound (they call us)
Provide elite customer service to our guests while trying to match them to the hotel that best meets their needs
Deliver a great customer experience
At IHG's Salt Lake City Reservations Office we offer a challenging and supportive environment that
allows our people to grow. We’ve won plenty of employer awards over the years
and are most proud of the ones that acknowledge our investment in our people.
We were recently named a Wasatch Front Top Workplace for the second consecutive
year by the Salt Lake Tribune.
Our Salt Lake City
Reservations Office is located at 1275 West 2240 South in the Metro Business
Park. We are a short 5 minute walk from the River Trail Trax Station.
Keywords: Customer Service, Call Center, Contact Center, Guest Service, Hotel, Sales, Customer Care, Representative, Travel, Vacation, Hospitality, Service, Call Center Office, Office Job, Resort, Vacation
Having experience in
customer service, sales, call center, or hotels is great but it is not
required. Our primary qualifications are a great attitude, good communication
skills (especially listening skills), and the ability to quickly navigate web
Our typical Customer Service Specialists, Hotel Reservations earn about $13 per hour.
Starting base wage is $11 per hour
Annual base wage increases (raises every year)
$1 per hour shift differential for working after 3 pm or any hours on the weekend
Commission for reservations booked (all calls are inbound)
Currently (all included) our top Customer Service Specialists, Hotel Reservations consistently earn over $16 per hour
We provide anindustry leading benefits package
Medical, dental, and vision insurance
Disability and life insurance
Matching401(k) plan (6% fully vested)
Paid vacation and paid personal days
Hotel discounts worldwide
Advancement and development opportunities
Much, much more
Advancement opportunities are plentiful (most of our leaders and support team
members started as Customer Service Specialists, even the Center Director). Most importantly we will give you the chance to
work with a great team of people and Room to be Yourself.
If you are still reading this we want you at IHG! Please apply now, we know you won't regret it!
IHG is an equal opportunity employer Minority / Female / Disabled / Veteran
Job: Reservations Sales Agent
Location: UT-Salt Lake City
Requisition ID: SAL000639