IHG Reservations Supervisor (12 Month Fixed Term Contract) - Crowne Plaza Queenstown in Queenstown, New Zealand


At Crowne Plaza® Hotels & Resorts

our goal is to make business travel work. That’s where you come in. When you’re

part of the Crowne Plaza Hotels & Resorts brand you’re more than just a job


At Crowne

Plaza we look for people who are dynamic, confident and ambitious; people who

excel in their role and help our guests succeed too.

CrownePlaza Queenstown is currently looking for

a ReservationsSupervisor to join our team for a 12Month Fixed Term Contract .


to the Front Office Manager you will partner with our Revenue, Sales

& Marketing and Front Office teams, to manage the hotels Reservations

Department. You will oversee guest and group reservations at the hotel, in

addition to managing

inventory balancing and ensuring the

highest standard of guest care, balanced with a commercial approach to maximize

revenue. You will also be expected to promote

the hotels facilities and associated loyalty programs and events.

This role will be predominantly based in a shift period from Monday

to Friday, however you will need to be flexible to work on a rotating roster

including weekends and public holidays as required.


For this vital role, we’re

looking for someone who possesses the following


  • You'll be anapproachable person and have a real passion for providing connecting andseamless service to ensure a memorable guest experience

  • Dynamic,vibrant, confident and professional personality

  • Minimum of 2 years previous experience in a hotel Front Office / Reservationsenvironment, with exposure to a leadership role.

  • Previousexperience in managing group reservation blocks and enquiries is alsodesirable

  • A strong workingknowledge of a Property Management System, preferably Opera

  • Highly developed interpersonal and communicationskills both written and verbal

  • Demonstrated ability to interact with guests, employeesand third parties that reflects highly on the hotel, the brand and the company

  • Superior decisionmaking and analytical skills

  • Detailorientated

  • Abilityand willingness to manage multiple tasks, conflicting deadlines andvarying guest situations

  • Strongteamwork skills, self and team development focus and a passion fordelivering superior results

  • High standard ofpersonal presentation

  • You must alsomeet the legal requirements to work in this country

In return

for your hard work, you can look forward to a highly competitive salary and

benefits package, including discounted parking and hotel discounts worldwide.

What’s more, because your career will be as unique as you are, we’ll give you

all the tailored support you need to make a great start, be involved and grow.


because the Crowne Plaza Hotels & Resorts brand belongs to the IHG®

family of brands, you’ll also benefit from all of the opportunities that come

from being part of a successful, global hospitality company with over 4800

hotels in over 100 countries around the world.


whoever you are, whatever you love doing, bring your passion to Crowne Plaza

and IHG and we’ll make sure you’ll have room to be yourself. Find out more

about joining us today by going to careers.ihg.com at http://www.ihg.jobs/

Job: Reservations

Location: New Zealand-Queenstown

Requisition ID: QUE000423