IHG Front Office Supervisor - Crowne Plaza Queenstown in Queenstown, New Zealand


Crowne Plaza hotels look for people who excel in their role and are committed to providing our guests with memorable experiences. People who create confidence, encourage success and make it happen!

Crowne Plaza Queenstown is located on the shores of Lake Wakatipu and in the heart of New Zealand's adventure capital, Queenstown. The hotel boasts stunning views and is renowned for exceptional guest service and for being a great place to work. At the moment we have an exciting opportunity for you to join our team as a Front Office Supervisor.

You'll be an integral member of the hotel's leadership team, providing expertise and direction for all aspects of the Front Office activities in line with the overall business strategy. You'll report directly to the Front Office Manager. This role is overseeing and directing all aspects of the Front Office operations by leading the coordination of any guests' needs, special requests and inquiries to ensure superior service and value for our guests. As a Front Office Supervisor you will have ambition, talent, confidence and great problem solving skills.

You will be available to work a variety of rotational shifts including mornings, evenings, nights, weekends and public holidays. You'll also be able to provide support to all operations teams, especially during peak periods.


To be successful in this role you will need at least 2 years Front Office experience with a minimum of 1 year in a leadership role and experience in Night Audit would be an advantage. You'll have proven excellent guest relations focus, problem solving and time management skills with a can do attitude and ability to lead the team on shift. A working knowledge of Opera PMS would be advantageous.

In return for your hard work, you can look forward to a highly competitive salary and benefits package – including duty meals, laundered uniforms and discounted accommodation worldwide. What’s more, because your career will be as unique as you are, we’ll give you all the tailored support you need to make a great start, be involved and grow.

And because the Crowne Plaza Hotels & Resorts brand belongs to the IHG ® family of brands, you’ll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 5000 hotels in over 100 countries around the world.

So whoever you are, whatever you love doing, bring your passion to Crowne Plaza and IHG and we’ll make sure you’ll have room to be yourself. Find out more about joining us today by going to careers.ihg.com at http://www.ihg.jobs/

Job: Front Office

Location: New Zealand-Queenstown

Requisition ID: QUE000422